CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was the wrong size”

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Posted 6 years ago

“On time and looks perfect”

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Posted 6 years ago

“First class service”

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Posted 6 years ago

“Could not fault the service received from Cruise from start to finish, prompt delivery service and fantastic product.”

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Posted 6 years ago

“Pretty poor aftersales not dealt with with any courtesy.. you expect more when paying for high end goods really. Again probably won’t use again Sorry”

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Posted 6 years ago

“Great service but very expensive delivery”

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Posted 6 years ago

“Very good service came quickly and no damage will definitely be buying from again”

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Posted 6 years ago

“Excellent quick service. thank you”

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Posted 6 years ago

“£7 delivery charge is unjustifiable. The company should have the ability to offer a lower delivery charge concidering there vast delivery network. The majority of your competitors offer excellent service without extortionate charges.”

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Posted 6 years ago

“Well packaged, nice goods, and fast delivery.”

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Posted 6 years ago

“I ordered a coat, it arrived faulty so I returned it and emailed in explaining this. That was a week ago and I have since had no reply to my email. Can someone please get back to me.”

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Posted 6 years ago

“Received wrong item ,was delivered quickly and efficiently,but now I have had to send it back and it’s to late to order another wallet ,as the one I originally ordered has disappeared off your website.”

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Posted 6 years ago

“Good service but do feel that delivery should be free if you spend over £100”

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Posted 6 years ago

“As always an excellent service from payment to delivery. Highly recommended”

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Posted 6 years ago

“Yesterday (3 Jan 19) I returned all of the clothes that I had ordered. The reasons varied between poor fit or that they were quite different looking in reality compared to the photographs, which was very disappointing. I noted that the cost of the original delivery was £6.99 and that it cost me a further £13 to return the clothes for a refund. This is a ridiculous add on to what are already expensive clothes and I will not be shopping online with Cruise again.”

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Posted 6 years ago

“Fantastic delivery, lovely packaging & received very quick. Will definitely use Cruise again. Thank yo”

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Posted 6 years ago

“Love my clothes I bought and such a great deal. My only concern is that my Ralph fleece line zipper zip is on the right like a girls one but it fits like a guys. It's too late as I've been wearing it now and tbh I don't care because it's a nice zipper. I will buy again”

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Posted 6 years ago

“Brilliant quick and easy no fuss parcels arrive with in 2 days just brilliant”

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Posted 6 years ago

“First class product was very well packaged and delivered in a fast and efficient manner.”

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Posted 6 years ago

“Very good service, item was delivered promptly and quality is good”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews