CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading some appalling reviews, i was fairly hesitant about buying from Cruise online. However finding a bargain in the sale, I took a chance and was pleasantly surprised. Ordered on Boxing day and arrived 2 days later at my chosen pick up location. Absolutely nothing wrong with the service i received. Really pleased with the item and will definitely buy from their website again.”

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Posted 6 years ago

“Trainers arrived incredibly quickly even during the festive period and the carry case was a nice touch!”

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Posted 6 years ago

“All good here. No hassles.”

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Posted 6 years ago

“professional service from ordering to delivery or returns on the rare occasion I have had to call I have always received a friendly polite service.”

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Posted 6 years ago

“Great service and delivered on time. 10/10”

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Posted 6 years ago

“I DID NOT RECEIVE MY GOODS”

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Posted 6 years ago

“very good service and reliable”

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Posted 6 years ago

“Perfect service as per.”

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Posted 6 years ago

“Arrived very quick will buy again from here.”

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Posted 6 years ago

“Good item purchased at a good price,will use again.”

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Posted 6 years ago

“Top Labels / Threads Clear , easy to use website Rapid processing from order to delivery Highest degree of customer service Terrific choice Excellent 'sale' reductions Very professional company”

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Posted 6 years ago

“My Jacob Cohen jeans still had security tag on which I managed to remove at a local shop but has left a hole in lower part of the Jean !!”

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Posted 6 years ago

“Quick postage and kept u up to date with orders. No problems sending items back.”

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Posted 6 years ago

“I love the Glasgow store it has all the brands I would sell if I had my own store, Stone Island, MA-Strum, CP Company etc. The service is usually excellent, I bought 2 pairs of Boss Jeans recently and the girl couldn’t have been more helpful. Impurchased these shoes online however as I I went to the store and the girl told me you don’t have these boots I’m store or on Web...but you did!”

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Posted 6 years ago

“It’s a shame you have to pay to return items. Otherwise ok service.”

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Posted 6 years ago

“Very good shop, should be allowed to return/exchange in store though.”

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Posted 6 years ago

“Good clear instructions and promptly delivered goods.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Delivery company used gave a false delivery date which resulted in me waiting in all day then it never getting delivered. Facebook team agreed to a refund in delivery charge which customer service then refused to do. Would give the company zero if I could because they took a day off me over Xmas period and then did nothing to compensate for it. After service really bad. Would not use the company again which is a shame because the item was lovely otherwise.”

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Posted 6 years ago

“Brilliant service and quick delivery!”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews