CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always up to date with high end fashion”

Helpful Report

Posted 6 years ago

“Son really liked his polo shirts. Very good fit and very good quality.”

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Posted 6 years ago

“Only complaint I have is not receiving tracking numbers more quickly other than that everything else is fine.”

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Posted 6 years ago

“Never a problem. Fast delivery.”

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Posted 6 years ago

“I received my 1st order 14/12/18 and unfortunately the coat was faulty I sent photos of this as requested and this is still not resolved and I would have liked to had the replacement before Christmas but i would find this highly unlikely Thanks isaac”

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Posted 6 years ago

“Great protection on product”

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Posted 6 years ago

“Great service and products”

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Posted 6 years ago

“Disgraceful service. I ordered 2 Kenso scarfs. They were delivered unpackeged, knotted and creased. One scarf labeled but crumpled and torn, the other no label at all. The scarfs were stuffed into a Van Mildert bag and posted. I am extremely dissapointed and inable to give the scarfs as presents.”

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Posted 6 years ago

“Brilliant service and very quick deliveries just what a customer wants out of a shop. Well done cruise.”

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Posted 6 years ago

“Always good service”

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Posted 6 years ago

“I was pleased with the delivery and quality of item, but not very pleased to see the item had a price tag on it for £35 but I was charged £40. I have sent an email to this effect but was given exuces about previous promotions, perhaps you should get someone to check items before sending out, therefore I will not be ordering from you again.”

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Posted 6 years ago

“Clothes far too big not like online picture and have to pay for delivery and returns!!!!”

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Posted 6 years ago

“Great website and in store for all my favourite designers, would definitely recomend there service .”

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Posted 6 years ago

“All good on time no problems”

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Posted 6 years ago

“Ordered. delivered. Fast excellent service. No problems whatsoever.”

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Posted 6 years ago

“Paid £9.99 for next day delivery now nearly 48 hours and still not received item”

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Posted 6 years ago

“Paid for next day delivery so got it prompt next day, packaged lovely in it’s own material bag, my son loves his sweatshirt.”

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Posted 6 years ago

“I paid for next day delivery but the goods didn't arrive until the day after they should have been delivered. The goods themselves were made of very thin material which considering it's winter I expected them to be thicker for the amount paid for them. Considering sending them back but too late to find replacements for Christmas presents...not impressed!”

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Posted 6 years ago

“Not much point paying for next day delivery when it takes three days anyway!!”

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Posted 6 years ago

“Store insists upon credit note or exchanges, not full refund.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews