CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have shopped on the cruise website on some previous occasions and I have never had any problems. But on this occasion I bought a gold Giuseppe zanotti bag from cruise which arrived badly scratched. I contacted their customer service team by email, providing pictures of the defect and I was told they could discount the bag by refunding £20 to my card or I can return the bag back at my own expense. I felt insulted at the very least. I intend to contact them about returning the bag this week as I should not be the one paying for a bag that should not have been sent out in the first place. Very poor customer service. Good customer service should be asking me the client to return the bag while providing a prepaid label and then compensating me with a discount code for my next purchase for the inconvenience. Such a shame really.”

Helpful Report

Posted 5 years ago

“They are so good , I ordered my clothes on the Sunday and they were delivered by the Tuesday. They came inside a poly bag and a nice cloth bag inside . Well happy with the quality and presentation of my goods .”

Helpful Report

Posted 5 years ago

“Great value for money my son loved his stone island jumper”

Helpful Report

Posted 5 years ago

“Love love love 💕 Thanku for my birthday treat discount x Great idea :0)”

Helpful Report

Posted 5 years ago

“Very happy one again.”

Helpful Report

Posted 5 years ago

“Delivery charge is too expensive”

Helpful Report

Posted 5 years ago

“Fast reliable service always kept up to date on status of order”

Helpful Report

Posted 5 years ago

“Customer service excellent in dealing with faults. Quick response via email.”

Helpful Report

Posted 5 years ago

“Excellent service and delivery. Postage a bit too expensive in my opinion.”

Helpful Report

Posted 5 years ago

“Products are brill but shipping and returns needs to be free. Spending this amount of money and not being able to take it to the post office without shelling out again when you are ordering a different size is costly... 2 delivery charges and a return charge just for a size swop. Puts me off ordering”

Helpful Report

Posted 5 years ago

“Shoes as described. Delivery much quicker than advertised. Very pleased with purchase”

Helpful Report

Posted 5 years ago

“Cool trainers. Uber cool!! Delivered on time and packaging was exquisite”

Helpful Report

Posted 5 years ago

“Excellent and very quick delivery. I would recommend this site.”

Helpful Report

Posted 5 years ago

“Easy to use website and extremely quick delivery Thank you!!”

Helpful Report

Posted 5 years ago

“Incredible service, they kept me updated regularly on the status of my parcel and when it was expected to be delivered. Would definitely order from here again. However, I was slightly disappointed as the Valentino box was damaged around the edges.”

Helpful Report

Posted 5 years ago

“First class service as usual”

Helpful Report

Posted 5 years ago

“Great easy to use online service and fast delivery will definitely use again”

Helpful Report

Posted 5 years ago

“I do appreciate your service”

Helpful Report

Posted 5 years ago

“I received my dress that I ordered In Australia this week. As my friend in UK took it over to me. The dress is more like a size 34 than a 38. Can I please arrange to return dress. The quality is also far below expectations for a dress of this designer.”

Helpful Report

Posted 5 years ago

“Easy online shopping and seriously quick delivery. Very impressed. 👏👏👏”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews