CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a suit & only the jacket was delivered. The feedback page didn’t allow me to send a message and my email to customer service is as yet unanswered”

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Posted 4 years ago

“Easy online shopping, very fast delivery and very high quality item! Thanks”

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Posted 4 years ago

“Great price for the products. Thank you Chris”

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Posted 4 years ago

“Top designer clothes. Material of the clothing very good. Home delivery service very good and fast .”

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Posted 4 years ago

“Awesome product, received next day”

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Posted 4 years ago

“Quick service and also had a discount code for May. My only gripe is I would have preferred my item arriving in a cruise bag as this is a gift”

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Posted 4 years ago

“Shopping with CRUISE is a great pleasure.”

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Posted 4 years ago

“Thanks :-)”

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Posted 4 years ago

“I still haven’t received my order”

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Posted 4 years ago

“I have wrote an email to your customer services team and have recieved no reply. This is querying a £200 jumper that I have not recieved but yous have taken the money out of my bank. I'm keen to get a reply, understandably.”

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Posted 4 years ago

“Great service as always I have been shopping with cruise online for over 5 years - recently changed my email address so had to set up a new account. I was particularly impressed with how you dealt with a faulty item my wife bought for me. The item was received and money refunded in a matter of days - excellent service and some great bargins - keep up the superb work😊”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Wonderful website to shop online... Absolutely and totally satisfied with the high quality of goods... Incredibly happy with the quickness of your delivery... Definitely one of the best...”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“Pleasure ordering ace”

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Posted 4 years ago

“I'm just not happy with not getting my socks in with my order when the bag came with my trainers I thought the socks would have been init”

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Posted 4 years ago

“Fast delivery, delighted with products xxx”

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Posted 4 years ago

“The product came really quickly, however the delivery is rather expensive as I was paying nearly half to have it delivered. I also wanted to purchase some mcqueens however the discount code wouldn’t work for it”

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Posted 4 years ago

“Great products, great Delivery service ordered here quite a few times always satisfied with there service”

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Posted 4 years ago

“To be avoided as they use an inept delivery service with DPD”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews