CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is second to none. In the Aberdeen store or online, always willing to help. I don’t shop anywhere else”

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Posted 6 years ago

“Easy to order and quick delivery!”

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Posted 6 years ago

“Bought my wife a YSL BAG For Christmas gift at £1620 and they sent the wrong one out because the one I ordered was not in stock. Spend nearly a week between emails and two phone calls about hour each time trying to resolve matter return item and receive refund. Really disappointed. With this service”

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Posted 6 years ago

“I purchased an item on the basis of the sizing guide but this was twice my size!!!!”

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Posted 6 years ago

“My problem isn’t with cruise as my parcel was despatched on time it’s with the delivery company they used DPD. The driver admitted he signed for my parcel himself using my name then the parcel disappeared or stole by the driver and I still haven’t been refunded or recieved a new delivery. Christmas ruined. Thanks a lot cruise. 👍”

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Posted 6 years ago

“Excellent service and prompt delivery thankyou”

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Posted 6 years ago

“I never received my parcel”

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Posted 6 years ago

“Excellent service, delivery on time and kept informed at all stages. Wish other companies were as good.”

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Posted 6 years ago

“Easy to use app, fast delivery and excellent clothing”

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Posted 6 years ago

“Only just found the shop and website so this was my first experience of both. Really friendly staff in the shop in Belfast and super efficient service from the webshop. Would highly recommend both to everyone.”

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Posted 6 years ago

“Delivery was fast, packaging was fab”

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Posted 6 years ago

“Offer was a £50 discount on your next order if the current order was over £250. First order was £300+. No discount code provided - offer stated this wasn’t necessary. Placed our next order - no £50 discount. Tried to cancel it - no joy. One inaccurate response to several emails. Terrible.”

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Posted 6 years ago

“delivery charge far too high considering the cost of clothes in cruise”

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Posted 6 years ago

“Perfect”

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Posted 6 years ago

“Very good service in the shop, the young boy quickly looked for a different size in stockroom then wrapped coat in a canvas bag before putting it in the paper carrier as it was pouring rain outside. Lovely Staff in Edinburgh.”

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Posted 6 years ago

“Great products and service”

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Posted 6 years ago

“Quick delivery Gr8 price for items which means Gr8 savings. Easy website when ordering which makes things go smoothly. Would highly recommend as have used this site many times. Thank and merry Xmas.”

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Posted 6 years ago

“Really good, no problems at all.”

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Posted 6 years ago

“Goods arrived on time, in fact earlier than 1st advised, Cruise kept me informed all the way.”

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Posted 6 years ago

“Good quality clothing, well wrapped and good delivery service. However I think £6.99 delivery cost is a bit steep. I think you should be able to order for store collection free of charge.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews