CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good experience. Ordered to Spain, arrived the following week.”

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Posted 4 years ago

“Everything always goes to plan when shopping with cruise. Never had anything to complain about.”

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Posted 4 years ago

“Love my tshirt and earrings plus I got a discount to so happy”

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Posted 4 years ago

“Have to pay to send things back as sizing is way out at least 2 sizes bigger than normal uk size shame as when you get size right very happy with product”

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Posted 4 years ago

“Very happy with the service”

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Posted 4 years ago

“Great service product just the ticket”

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Posted 4 years ago

“I recently just purchased 2 y3 t shirts and 2 boss shorts I already have a y3 in medium so I ordered the same size and it looks as if it would fit an elephant now I’m goin to have to go thru the hassles of posting it back and waiting for them to come again the shorts n t-shirt were a new outfit for a bbq so was an inconvenience”

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Posted 4 years ago

“Very good and fast delivery”

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Posted 4 years ago

“Complaint made through the website 12/05/2020 and still waiting for a response. Purchased some Paul and shark trainers and when they arrived they had a small chunk taken from the left trainer. Cruise is a reputable business and Paul & shark are a high quality “designer”. how did my trainers manage to arrive at my door in poor condition? I don’t want the hassle of sending them back but I do want some sort of compensation. Picture attached”

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Posted 4 years ago

“Good quilty”

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Posted 4 years ago

“I bought 1 item worth 40-50 pounds and wanted to return it so i have posted it via post office and i have not recieved any information yet if it has been received or not”

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Posted 4 years ago

“Pleased with the promotional offer and very efficient service , my niece received her jewellery Within 2 day , great service, have purchased items from you before and will again”

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Posted 4 years ago

“First class service as always.”

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Posted 4 years ago

“Mainly due to poor packaging on 2 items and one being marked as explained in email. No order forms or return slip/packaging.”

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Posted 4 years ago

“We packaged, prompt delivery. Reason 4 stars out of 5 is shouldnt charge delivery when paying so much for items”

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Posted 4 years ago

“First class service as always”

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Posted 4 years ago

“My shoes were beautifully wrapped I ordered on Friday & delivered Monday , very impressed & will certainly order from cruise again , I have always found staff in main cruise store in Glasgow very friendly &helpful”

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Posted 4 years ago

“True to size. Fast delivery. 5*”

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Posted 4 years ago

“Really quick delivery time and product was amazing”

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Posted 4 years ago

“Items were outstanding,and delivered in quick time,would highly recommend”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews