CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery”

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Posted 4 years ago

“Box was bashed upon arrival!”

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Posted 4 years ago

“Hi I was extremely disappointed with service I’ve received I got the item ripped box in several places. The trainer where faulty I don’t expect this for 350 pair of trainers. Regards Nigel Evans”

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Posted 4 years ago

“Good experience Fast delivery Thanks”

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Posted 4 years ago

“Hello, Thank you for processing my order and i want to say just one thing: i think that you can deliver orders in boxes because in that way, our goods will be more protected, and not smashed by couriers. Sorry for my english but i’m shure you all understand what it’s all about. Have a good day.”

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Posted 4 years ago

“Brilliant service extra quick delivery would highly recommend”

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Posted 4 years ago

“Still waiting on my order”

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Posted 4 years ago

“Ordered a Armani shirt, delivered within 3 days and came in a well packaged parcel.”

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Posted 4 years ago

“My white top was delivered quickly with a lot of black marks on it. Returned it immediately, now waiting on my refund.”

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Posted 4 years ago

“Always got a good selection to pick from , quick delivery but a bit pricey”

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Posted 4 years ago

“My wife was delighted with the service received from Cruise.She has always “loved” them and this was our first online shop using them.They did not disappoint. Delivery and pricing was excellent,thanks and all the best”

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Posted 4 years ago

“Superb quality excellent service and delivery 1st class!!!”

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Posted 4 years ago

“Great app very easy to use. Good prices. Description of clothes are perfect. Delivery extremely fast took 3 working days to get to Ireland. Fantastic service”

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Posted 4 years ago

“Great product Great service”

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Posted 4 years ago

“Fast efficient service good product”

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Posted 4 years ago

“Great service, quick delivery and well presented.”

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Posted 4 years ago

“Ordered a pair of Balenciaga's which didn't fit. To return there is no free post. The cost of return due to value of item is £27. I will not use cruise for further purchases due to the uncertainty on sizes and lack of free returns. Poor in this digital purchasing day and age in my opinion.”

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Posted 4 years ago

“I received a different pair of trainers to the ones pictured on the website. I have sent an email about this but have had no reply. I am not able to wear these trainers with the trousers I had originally bought them for but they are nice enough for me to want to keep them. On the website it states that a £ 20 discount is available on further items purchased if an excess of £200 is spent. It is unclear how the voucher is obtained. I need to make a further purchase for trainers that will go with the trousers and have seen some on the website, this would be an incentive. Fast delivery was a plus.”

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Posted 4 years ago

“Good service but delivery fee was far too expensive at £6.99 for standard delivery”

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Posted 4 years ago

“Excellent service from purchase to delivery. The returns policy is easy and uncomplicated. I enjoy shopping with Cruise and recommend the experience.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews