CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 6 years ago

“A great fashion retailer to shop but delivery charge could be lower”

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Posted 6 years ago

“I would recommend a different courier service not received my parcel and now believe it is missing!!! Absolute joke not your fault but am absolutely furious with this I've rated you 5stars because I love the shop but the courier is useless”

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Posted 6 years ago

“Description, quality and shipping all perfect”

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Posted 6 years ago

“Fantastic & Efficient Service. Everything arrived on time & perfectly packaged in small black zipped bags. Would highly recommend to others. Keep up the great work!”

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Posted 6 years ago

“Very good qality an fast delivery!”

CRUISE 5 star review on 6th January 2019

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Posted 6 years ago

“Easy to order and quick delivery”

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Posted 6 years ago

“Very fast delivery and I love the zipper bag that comes with it.”

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Posted 6 years ago

“Great service, very pleased with tops purchased, quick delivery. Would be good if Cruise offered a student discount tho 👍🏻 Many thanks!”

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Posted 6 years ago

“Great items with great offers, great delivery and overall great service!”

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Posted 6 years ago

“Late decision for a Christmas present which cruise still managed to get delivered in time for Christmas Day.”

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Posted 6 years ago

“Great service, easy to order, item came quicker than expected and in a dust bag which was a nice little extra. Would recommend and definitely use again!”

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Posted 6 years ago

“Very good fast delivery time”

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Posted 6 years ago

“Quick delivery as always been shopping with Cruise for years and i have never had any issues top quality clothes .”

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Posted 6 years ago

“Bought a pair of Valentino trainers. Arrived on NYE’s. Delighted they arrived so quickly. Opened box and found the trainers worn and marked!!!! £300 pair of shoes and they turned up like that. Drove to Cruise in Glasgow (approx 30 minutes away). For one of your staff members to be unhelpful and uninterested. Asked her if she would look at shoes to advise best way forward. Again, could not be bother and told us to send them back and ask for a refund. Absolutely disgusted with the service received given that you sell such expensive items. Sent two emails and you have yet to reply. Formal complaint made.”

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Posted 6 years ago

“Brilliant service from Cruise . Quick dispatch and fast delivery . Ordered 30th dec standard delivery received next day New Years Eve ..SUPERB !!”

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Posted 6 years ago

“Well packed. Postage to high and long.”

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Posted 6 years ago

“Staff in shop in Edinburgh were very helpful, but ordered online and still do not have goods even though they said they would deliver 9n certain date from courier Quite disappointed 😩”

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Posted 6 years ago

“Recieved my Belstaff coat quickly but it was to small as they are a small fit. Requested an exchange on the paperwork for the next size up but still have no response even tho yous recieved it on Thursday. Would be grateful if you could inform me if when my exchange will arrive to me.”

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Posted 6 years ago

“Good choice of clothing and footwear And fast delivery”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews