CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Returned item. awaiting larger size..”

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Posted 5 years ago

“My teenage son loves the clothes from here and we will continue to purchase from here in the future if we are visiting the area. We would not use the online service again as the postage is expensive and many companies offer a free postage service if your willing to wait a few days for it to arrive.”

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Posted 5 years ago

“Excellent service .”

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Posted 5 years ago

“Clothes are fine but unfortunately I am having to return my second purchase too. My son is 6ft plus and the tops are far to short in the body which is going to put me off ordering other items, sorry”

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Posted 5 years ago

“Item received very quickly. Very happy will order again”

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Posted 5 years ago

“Terrible service”

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Posted 5 years ago

“Prompt polite delivery thank you”

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Posted 5 years ago

“Next day delivery service was paid for one item never arrived for 3 days another never arrived for 4 days”

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Posted 5 years ago

“Very expensive delivery”

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Posted 5 years ago

“Terrible quality product. Received my trainers and they were dirty and marked”

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Posted 5 years ago

“First time I have received a faulty item and the other was out of stock 4 days after I placed the order. No correspondence with customer services since 27 June. I want all postage refunded including £3.50 to post back faulty item. Very disappointed to say the l least.”

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Posted 5 years ago

“Very happy with purchase, hadn't heard of Cruise before so wasn't sure about ordering but all turned out well. Arrived on time and as described. Sliders were also well priced and made a happy wife! Would recommend”

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Posted 5 years ago

“An enjoyable shopping experience”

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Posted 5 years ago

“Horrendous customer service, the staff are extremely arrogant and clearly only care about themselves.I have had multiple bad things happen at cruise Edinburgh and I won't be going back and time soon.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY!! CUSTOMER SERVICE SO BAD AND UNPROFFESSIONAL!! I RECEIVED YET AGAIN ANOTHER ITEM OF CLOTHING THAT HAD A TAG STILL ATTAHCED AND COULD NOT WEAR IT. WHNE I COMPALAINED, THE WOMAN AT CUSOMER SERIVE COULD NOT BE BOTHERED!! NEVER AGAIN!!!”

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Posted 5 years ago

“Wouldn’t normally give 5 out of 5 due to the delivery charge but ordered on the weekend and had the goods by Tuesday -really fast delivery so was worth it and items good quality and well packaged so wouldn’t hesitate to order again”

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Posted 5 years ago

“Great sales”

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Posted 5 years ago

“The customer service online is a disgrace”

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Posted 5 years ago

“Bought a pair of trainer online they came on time and nicely packaged. Will definitely be back to buy other things”

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Posted 5 years ago

“Excellent speedy service! Website set out great”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews