CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant”

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Posted 6 years ago

“Delay very time a mere 4 days, beautifully packaged and as always quality goods”

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Posted 6 years ago

“Easy to order from and kept up to date on txt about where your parcel is and even the name of the person delivering it . I love ordering from here”

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Posted 6 years ago

“Pay for delivery AND returns despite not accepting returns instore.. I shan't be ordering again”

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Posted 6 years ago

“Won’t be shopping online again with cruise £10 for delivery then £15 for returners . 3 items keeped one so my1 item cost £145 instead of £120”

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Posted 6 years ago

“I ordered a pair of Tommy Hilfiger sneakers and I recieved them a lot sooner than I could imagine. Excellent service and excellent packaging.”

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Posted 6 years ago

“Great service really happy👍🏼”

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Posted 6 years ago

“Good selection of brands . Efficient service and proper discounts of previous season clothes . Shops staff not as well trained /good as they used to be but happy with the online experience .”

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Posted 6 years ago

“Jumper arrived dirty having to return at the weekend.”

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Posted 6 years ago

“I was uncertain about ordering from Cruise given the mixed reviews, however I have to say that I have been genuinely pleasantly surprised. I ordered a pair of Aquazzuras and Jimmy Choos. Both arrived within three days of ordering and were in excellent condition. Slight point about the Aquazzuras in that they had slight scuffs on the sole but given that the conditions of sale indicate that some items may be ex display, I was happy to accept this given the discount in price. Also both items are genuine. The Jimmy Choos were perfect - no marks and great quality. Overall very happy customer.”

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Posted 6 years ago

“Wide range of high end designer wear lots at discount prices and fast delivery”

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Posted 6 years ago

“Very good online shopping was impressed how quick my clothing came thank you! Will definitely be shopping again!”

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Posted 6 years ago

“Fast deliver į like it”

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Posted 6 years ago

“I’ve actually ordered the Ralph Lauren polo track bottoms (black) to match my black) but navy logo hoodie top and they have came with the white logo on them, I have taken the tags of them due to not noticing the mistake at the time, having realised the colour of the logo i now see that the colours don’t match up, is there any help you can give me at all I know your hands will be tied due to having no tags but they are still in immaculate condition, any info on what to do next would be perfect Thanks again”

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Posted 6 years ago

“I would like to get return my items but I got no invoices or any help with how I can send these items back. Also the tops came without any packing. Please help if u can Thank.u”

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Posted 6 years ago

“Very easy to navigate around the site .Loads of choice.”

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Posted 6 years ago

“Great service!!”

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Posted 6 years ago

“Terrible service, box arrived damaged with a large whole through it. It was obvious that the box was damaged before being put into the delivery bag as there wasn't a mark on that. When I emailed regarding the issue I was told they can send me out a returns label and get a refund. I still want the item but I am gifting them now in a very damages gift as they couldn't swap them due to lack of stock. I was told basically that it deal with it. Very unhappy with the service and can't believe a brand like cruise would send out damaged goods. They have failed to deliver the goods as specified.”

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Posted 6 years ago

“Arrived on time, as described. Could not ask for more.”

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Posted 6 years ago

“It should be packed better. Otherwise ok. The product without stains. Quick shipping.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews