CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used cruise for many years. Derby branch aka limeys back in the day Use online service equally as good and efficient”

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Posted 4 years ago

“Excellent👍”

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Posted 4 years ago

“Delivery was on time plus 20% off”

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Posted 4 years ago

“Fast delivery! Clear communication, great services for and super happy with my purchase.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Great service, great clothing”

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Posted 4 years ago

“Been a customer of cruise for a good few years now. Mostly in-store but as of recent ways the world is going at the moment, I’ve turned to online. I believe cruisefashion run a website that is quick and easy to use. I’d ordered a jacket around February time as I was travelling to Germany for a weekend but the jacket had arrived with a security tag on it, this meant I had to travel into my local store for it to be removed. Customer service online is easy and affective but I think some improvements can Infact be made. Extra care when selecting products before packaging them etc. Overall I’ve not got much complaints at all. I love being a customer of cruise and I will continue to be a shopper with you guys. Keep up the good work.”

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Posted 4 years ago

“Clothes were ok but one item wrong and I had to cover the delivery and return with no refund of postage.”

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Posted 4 years ago

“Quick & very reliable service & quality goods”

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Posted 4 years ago

“The clothes you sell are good, but still having to pay for delivery and especially returns puts me off spending a lot more.”

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Posted 4 years ago

“Absolutely useless! Won’t be shopping here again!”

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Posted 4 years ago

“Very good delivery quick”

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Posted 4 years ago

“Great service, at great prices”

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Posted 4 years ago

“Excellent quick service although the quality process could be a bit more thorough Didn’t use customer services couldn’t find a telephone no anywhere .”

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Posted 4 years ago

“brilliant service.”

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Posted 4 years ago

“Easy to order Arrived quickly Well packaged”

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Posted 4 years ago

“first class ,excellent jacket .excellent delivery service highly reccomend”

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Posted 4 years ago

“Efficient, reliable and fast”

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Posted 4 years ago

“Fast delivery, perfect item and packaging. Thank you”

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Posted 4 years ago

“Order perfect”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews