CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick service from ordering to delivery.thank you”

Helpful Report

Posted 5 years ago

“I bought CK trainers and I received CK trainers. However, the photo you guys uploaded were Philip Plein trainers on your website apparently. Which I later realised after receiving a pair of trainers that look nothing like the ones you advertised. Now I don’t care about the brand Philip Plein. However, what frustrated me was that I felt like I was deceived. It was not ethical what you guys did. Luxury brands are expensive for a reason their products have more character in them. I bought the CK trainers because I thought it had character in them. To be fair the CK trainers I bought have more character than CRUISE FASHION. DELIVERY I said I might not be at home before delivery time to DPD. However, I finished my work early so I was at home on time. DPD sent a photo of the flat opposite where I live and said I was not at home. So I had to receive the trainers the following day although I paid £10. I always used to think people that write bad reviews were just being too emotional or overreacting but I can now empathise with them. This was my worse online shopping experience ever.”

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Posted 5 years ago

“Quick delivery, lovely Hugo boss trainers! Good fit, true to size!”

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Posted 5 years ago

“Shipping too expensive only buy if can’t find anywhere else”

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Posted 5 years ago

“Very disappointed that despite placing multiple orders with Cruise, collectively amounting into the £000's they still charge £6.99 for delivery. Delivery should be free over £100! Whilst I received all my items, they were not packaged as I expected. Instead of the smart fabric bags they came in torn clear polythene bags and just dumped in a large box, poor service. Admittedly price of items is good but for whatever reason the end result was not in keeping with what is expected when buying high end designer wear.”

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Posted 5 years ago

“Sent the item back on Saturday through recorded delivery for a different size , still haven’t heard anything.”

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Posted 5 years ago

“Paid for next day delivery. One item arrived on time. The other arrived after 2 days and was late for reason I bought the polo shirt. Will never trust Cruise to deliver on time in the future.”

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Posted 5 years ago

“Did get a belt I paid for”

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Posted 5 years ago

“Great online delivery service, kept up to date of order progress and despatch.”

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Posted 5 years ago

“Always been a solid website for ordering Top quality/high end clothes with great deliveries speed both next day and regular. Never had a problem when using Cruise”

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Posted 5 years ago

“great service ,delivered right on time”

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Posted 5 years ago

“Everything was perfect and fast. Nothing to complain about. Congratulations !”

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Posted 5 years ago

“Excellent service, and website easy to use”

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Posted 5 years ago

“Perfect service and fast shipping”

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Posted 5 years ago

“I only have good things to say. Quick delivery and quality products.”

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Posted 5 years ago

“Postage too expensive, don’t think you should have to pay if you spend over a certain amount”

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Posted 5 years ago

“Very fast delivery for my items and they were also extremely fast to refund when I had returned an item because of the size. Will use again.”

Helpful Report

Posted 5 years ago

“Very happy with my purchase and service gave by Cruise, will use again.”

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Posted 5 years ago

“Used cruise since I would visit Glasgow store as an 17 year old and always had quality clothes at decent prices. Since internet I know have more choice and lots more chance of a bargain due to sales”

Helpful Report

Posted 5 years ago

“Quality products and great delivery service.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews