CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 4 years ago

“First class handling of my order through to a speedy delivery.”

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Posted 4 years ago

“Great service quality product”

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Posted 4 years ago

“Normally really please with Cruise. However this morning went to collect items from the shop 'click & collect' as the goods were over £200 i should of received a £20 gift voucher which is normally printed automatically with receipt. Told the guy in the shop who was helpful & rang customer services who said would email my voucher straight away. 8 hours later still waiting for it. So looks like I'm going to be chasing tomorrow.”

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Posted 4 years ago

“Great service. simple checkout, item arrived within a couple of days, no issues. other questions are not relevant as it was an online order.”

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Posted 4 years ago

“Not happy at all. Have had two issues on separate orders without any reply from cruise. One dirty jacket arrived. The last order never arrived at all!! Delivered to wrong address. No response either occasion. Mark 07899985059”

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Posted 4 years ago

“Delivery was quick. No invoice in parcel. Making returns more complicated. Free returns would be much better. Most other high end companies offer free returns.”

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Posted 4 years ago

“Received wrong item - yet to receive refund and postage back. Will await resolution before rating fully, but so far not a great experience.”

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Posted 4 years ago

“Order processed efficiently with delivery Delivery should be free over £150”

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Posted 4 years ago

“Very easy to navigate website and everything presented clearly. Thank you!”

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Posted 4 years ago

“Excellent service. Ordered Sunday mid morning and received at 4o’clock on the Monday. Great purchase. Son extremely happy with his sweatshirt. Already looking to order more from this company.”

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Posted 4 years ago

“Excellent 👌 clothing and delivery was very fast ☺️”

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Posted 4 years ago

“I want a refund not a exchange the jacket in question is hbo olooh jacket sn00 black 001L(50) £259 if u send me a return I'll send everything back tha cost 1588.99”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Wrong item sent - stone island badge should have been all black but was normal Colour”

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Posted 4 years ago

“Great fast service”

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Posted 4 years ago

“I paid for next day delivery, and received one package two days later,and the next package was 5 days later,very poor standards I won’t be buying anything from you again.”

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Posted 4 years ago

“Great service from cruise absolutely brilliant”

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Posted 4 years ago

“Super easy and super quick. Highly recommended!!!”

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Posted 4 years ago

“Very happy with the purchases. I loved the packaging used, being a large reusable Flannels bag. That was a lovely touch!! Thank You!!”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews