CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I ordered on Thursday at 13:00 and selected standard delivery on 2 pairs of shoes. They arrived trhe next day, well packaged and protected and, as UK delivery is by DPD I received notification of date and time in advance. Will definitely use again”

Helpful Report

Posted 6 years ago

“If I could score 0 I would have. Placed my order, opted for it to be delivered to a DPD collection point i.e Sainsburys in Irvine only to receive an e-mail the night before it was to be delivered stating “this order was not suitable for collection” Baffled by this I e-mailed cruise fashion, and after several attempts was told that it once it was received back it would be sent out to my home address. Since received another e-mail saying my order was now cancelled at my request?? Really!! Absolutely shocking shopping experience.”

Helpful Report

Posted 6 years ago

“very pleased great service”

Helpful Report

Posted 6 years ago

“Great shoes at a great price”

Helpful Report

Posted 6 years ago

“Best shoes ever! can't get enough of it...It's just like perfection in all aspects!!! Delivered earlier than expected! Very happy custumer...”

CRUISE 5 star review on 8th September 2018

Helpful Report

Posted 6 years ago

“I was told the item i ordered was out of stock one day before my wifes birthday. Then it took nearly an hour to speak to someone on customer service only to find out the item had been. dispatched. My previous order with cruise was also a bad expericene. I ordered Valentino heel and they looked used and had scratches all over them.”

Helpful Report

Posted 6 years ago

“Good”

Helpful Report

Posted 6 years ago

“Very fast & very good service loved it”

Helpful Report

Posted 6 years ago

“great service will definitely be using this again”

Helpful Report

Posted 6 years ago

“Very good service, fast delivery and high quality of item's :)”

Helpful Report

Posted 6 years ago

“Very good quality .very quick service here with in few days and love my tops”

Helpful Report

Posted 6 years ago

“Easy and fast.”

Helpful Report

Posted 6 years ago

“Received my £79 long sleeve t-shirt in awful condition with sleeves ripped and poorly finished round the collar. Can't actually believe it was sent out like this.”

Helpful Report

Posted 6 years ago

“Been shopping at cruise since it opened online and the derby branch. Always have something I like and have regular sales. I recommend cruise to anyone 👍”

Helpful Report

Posted 6 years ago

“Good clothes”

Helpful Report

Posted 6 years ago

“Always have a great selection to pick from and up to date fashion. The postage is very expensive compared to other retailers”

Helpful Report

Posted 6 years ago

“sent wrong shorts one i seen on wed online was grey and white sent out grey and black writing”

Helpful Report

Posted 6 years ago

“I think It’s crazy why shoo doesn’t have free postage when you spend over £50 or click and collect to shop is free to play all that money for a product and then £5.99 postage on top is a disgrace if you ask me when shops do better deals”

Helpful Report

Posted 6 years ago

“Fast... excellent stuff!”

Helpful Report

Posted 6 years ago

“Service was good delivered on time at low cost”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews