CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping and super products! Top!!!”

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Posted 6 years ago

“Arrived early and kept me in the loop very proffesional, made Jules B look like amateurs”

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Posted 6 years ago

“Sent out faulty item, I had to pay to return it and when receiving the refund for the faulty item did not refund my cost for returning. Absolute disgrace 👎💩”

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Posted 6 years ago

“Fantastic, no complaints here.”

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Posted 6 years ago

“Dusty un-swept floors and scruffy staff. Tills that don't work, and a lack of being made to feel special in a shop full of designer products. Not a pleasant shopping experience. 25 years ago this was a small unique exclusive shop, now it has none of the style or class it used to have. Very disappointed.”

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Posted 6 years ago

“Ordered on Sunday arrived on Wednesday can be faulted in my opinion”

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Posted 6 years ago

“fast Delivery, happy with product”

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Posted 6 years ago

“Quick, smooth transaction. Swift arrival of goods even though I am in Republic of Ireland.”

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Posted 6 years ago

“My experience with Cruise was a poor one. My son ordered an expensive top on a Sunday - paid next day delivery - didn’t arrive until late Monday. Emailed several times - eventually got a response several days later simply saying “ no next day delivery st weekends. This should be in BOLD print next to the delivery options. Would not shop on line with you again. No apology / nothing. Poor “ service “”

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Posted 6 years ago

“Quality clothes great prices delivery spot on”

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Posted 6 years ago

“Cruise is an excellent clothing outlet as one of the subsidiary's of Sports Direct. The delivery charges are appalling. Same with Flannels. I feel as if they do not process the items quickly enough yet charge £6.99 for normal delivery. You could have offers such as ‘Free Delivery on Orders over £70’ etc. Great choice of clothes just the delivery charges which annoy me.”

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Posted 6 years ago

“Because you have to pay for return postage it limits what you buy in case it does not fit so it would be cheaper going into the store”

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Posted 6 years ago

“Love shopping in cruise staff are always super friendly and helpful”

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Posted 6 years ago

“Excellent service, fast and efficient”

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Posted 6 years ago

“First class service, packaging and delivery. Would definitely buy from Cruise again.”

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Posted 6 years ago

“Very helpful staff and delivery very quick.”

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Posted 6 years ago

“I waited a lot longer than 3-5 working days for my parcel to arrive - albeit due to an outsourcing issue but was only alerted of this when I chased cruise up - very little correspondence from their end. In addition, the item sent was wrong. However I am giving a more generous rating as the contact I had with their customer services was very helpful.”

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Posted 6 years ago

“Has never let me down.”

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Posted 6 years ago

“The goods I ordered came quickly and were pleased with my purchase will shop here again.”

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Posted 6 years ago

“VERY GOOD SEVICE. THANKS.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews