CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Item arrived less than 24hrs after ordering, Ordered on a Sunday evening. Neatly packaged in a smart bag. Highly recommmend”

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Posted 5 years ago

“If this is for cruise glasgow great if for cruise fashion just very disappointed at return policy cost £6.99 to get and £11.25 to return so in future I would go into shop not buy online again”

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Posted 5 years ago

“thank you”

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Posted 5 years ago

“I’ve ordered something for valentines and it has arrived very quickly, would definitely order from here again”

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Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

“Despite bad recommendations on Trustpilot, Cruise delivered to the fullest. I ordered Y3 sneakers. Ordered from Denmark on Thursday, and received it 5 days after on Tuesday, with full availability of tracking the order under delivery. So glad for my shoes, and that Cruise were able to deliver them, since they were sold out everywhere else. Thank you”

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Posted 5 years ago

“Fast delivery, very please with packaging of product.”

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Posted 5 years ago

“Website is sound, the polo came next day all good”

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Posted 5 years ago

“Extremely good”

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Posted 5 years ago

“Excellent!! Will definitely use again and would recommend! Easy to use website, delivery was extremely fast too.”

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Posted 5 years ago

“I absolutely love the Moncler jacket! Great price and delivered so promptly! Thank you !”

CRUISE 5 star review on 6th February 2019

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Posted 5 years ago

“The items arrived in a timely fashion, however the price of delivery is a lot more expensive than competitors and also the bag that I purchased still had the security tag in which was a little frustrating and embarrassing!!!”

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Posted 5 years ago

“The service is fast to be fair however I think it's ridiculous when u choose the option click & collect that u still get charged £7 .”

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Posted 5 years ago

“I love cruise because of its vast variety of feat designers but I feel you don’t reward regular customers. I also think you shouldn’t have to pay delivery. Just my opinion but I love your shop and that’s my only concern.. Many thanks Gavin Grant”

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Posted 5 years ago

“Generally good service but very expensive delivery cost.”

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Posted 5 years ago

“Super quick delivery”

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Posted 5 years ago

“Hugh delivery charges and no attached label on my goods...”

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Posted 5 years ago

“I have sent back my product from cruise for it to be exchanged for a different size but I still haven’t had an email confirming that they have received my parcel or if my exchange is on its way. Sort this out.”

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Posted 5 years ago

“Delighted with the products and swift delivery”

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Posted 5 years ago

“Thanks for the new jumper. Came in 2 days ahead of schedule. happy days”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews