CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a terrific price from Cruise. Karrimor jacket Dual Shell K100. Product delivered swiftly and very well packaged. Well done Cruise!”

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Posted 4 years ago

“Amazing shopping experience, one of the few companies that I have used often and always will can't fault them”

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Posted 4 years ago

“10/10 service is perfect”

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Posted 4 years ago

“the quality of the garments has went down hill in my opinion”

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Posted 4 years ago

“My order came in a van milder bag for some reason”

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Posted 4 years ago

“Great service as always.”

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Posted 4 years ago

“Abysmal worst company ever to deal with thousands and still treated atrociously no value or care for customers.”

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Posted 4 years ago

“Ordered on Thursday and Paid £9.99 for next day delivery and never received item Till the following Monday!”

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Posted 4 years ago

“Great products at a reasonable price and shipping was faster than expected. Items come as described and authentic as well. Very pleased”

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Posted 4 years ago

“Ordered Armani purse noted as Leather. Same product on another site noted as synthetic. Requested immediate cancellation on user account which does not function. Sent 6 E mails to request cancellation prior to shipping. Product arrived and as anticipated it is synthetic. No response to any E mails. International shipping has cost £20 + time wasted. Returning product and expect Cruise will do the right thing and compensate all shipping fees due to misdescription. They need to learn to respond to clients within a given timeframe. It’s now 10 days since original request with no phone number and they don’t answer E mails.”

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Posted 4 years ago

“Very good service, would highly recommended 😊”

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Posted 4 years ago

“Next day delivery arrived at the same length of time as standard delivery because of a delay! Next day was essential due to the item being a birthday present - not happy at all and I only got refunded the extra money I paid for next day delivery rather than a courtesy of getting the full delivery for free. No courtesy is shown from cruise.”

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Posted 4 years ago

“I paid for next day delivery and it came 4 days later I have since asked for my money back without any reply! I use cruise a lot but will have second thoughts from now on”

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Posted 4 years ago

“Website needs work”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“Vert sceptical at first due to the Other reviews, but to my surprise the shipping went very smooth. Recieved my package Within a week, and I live in Sweden. Only reason this gets a 4 star is because the actual package I revieved was teared open, but no fault With the product.”

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Posted 4 years ago

“Dear, Although it is item From the sales, İ at least expected to receive the item in a good covered packaging. I am truly disappointed the way I’ve received my order! Both the plastic packaging and the shirt were wrinkled upon receipt. Truly, would you be happy if you would receive your item in an unseen state? Not happy!”

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Posted 4 years ago

“Goods arrived quickly, regrettably they all had to return which did cost another £6.50 to send back recorded on top of the £6.00 original delivery fee. Its a shame they don't do FOC in store delivery and returns, think about it its bringing customers back into store who might impulse buy when there.”

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Posted 4 years ago

“Horrible service. Just the worst. I ordered some items a month ago and I still don’t have any updates about where my order is. I live in the us and I’m starting to think you guys are a scam after seeing all the bad reviews online. What a disappointment”

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Posted 4 years ago

“Hi, I am Eunji Park . Recently I ordered Barbour clothes in your cruise fashion (Order number: CRUS40000060189845) I would like to know order status. I've got the mail delivery (throgh DPD 15504880063442Z) but today I tracked this number found that back to cruise fashion. Please check this, thank you”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews