CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was a really nice cruise”

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Posted 6 years ago

“Good fast delivery and item was as described. Good service”

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Posted 6 years ago

“Shoes were ordered too small, when i went to take them back i was told i would need to send them by post? Which coat me another 11 pound? Whats the need in that when i could of done it in the shop, not happy with service atall.”

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Posted 6 years ago

“Very disappointed as I got an email through saying there was a promotion. If you spend £250 then you get £50 free voucher. Because I was out by a day I still don’t get it even though I still spent £270 in your store. Which is a lot of money”

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Posted 6 years ago

“Items not packaged well. Shoe box crushed and boxers box. Items in a thin black bag with nothing to protect them from being damaged. First and last shop with cruise.”

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Posted 6 years ago

“Family shop with Cruise and I was happy with my purchase.money off was fab.”

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Posted 6 years ago

“Fast service good priced”

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Posted 6 years ago

“I’m always happy with any cruise delieveries or in store services. However, the charge of shipping often puts me off ordering online. I think the shipping cost should be reduced or offer free shipping on orders over a certain value.”

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Posted 6 years ago

“Great service choice and quality”

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Posted 6 years ago

“Very fast delivery, ordered armani jeans for £50 in the sale and still came in a dust bag, very happy will order again.”

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Posted 6 years ago

“So pleased with my shoes. The item arrived promptly an well packed. Price was good.”

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Posted 6 years ago

“Order was delivered quickly with a message telling me what time it would be delivered. Very efficient. Will use Cruise again.”

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Posted 6 years ago

“Very swift and hassle free service.”

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Posted 6 years ago

“As always excellent price excellent products excellent customer service from Rebecca”

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Posted 6 years ago

“Cannot complain about clothing high aquality great choice. On the other hand paid 7quid delivery. After spending hundreds. Clothes bundled into a bag and sent out. No special touch”

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Posted 6 years ago

“Service was great but i was annoyed at the black Friday deal for every £100 you spend you get £50 back I spent £850 5 days before that offer started considering I'm on the mailing list i didn't recive a email to say there were going to be any offers before hand”

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Posted 6 years ago

“Excellent service fast delivery”

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Posted 6 years ago

“Great and reliable delivery always the correct order and is here when they say. Tracking made easy too. Affordable deals in the outlet on the app havnt looked back since.”

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Posted 6 years ago

“was really impressed with the turn around time, I literally placed the order on the Tuesday and had the goods in my possession 48 hrs later, a thoroughly professional experience”

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Posted 6 years ago

“I bought a pair of shoes from the Cruise online outlet. While the buying process was easy and trouble free, I feel that Cruise should offer free delivery for products over a certain price. I had to pay 7 pounds delivery fee for standard delivery of a product worth 177 pounds. Please change this policy.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews