CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong Item delivered”

Helpful Report

Posted 5 years ago

“i was very dissapointed by one things that happenned with my order, even if i receive my package very fast and nicely packed. My jacket was a litle bit worn and the zip tie was broken and it's a way to recognize a product OFF WHITE so i am dissapointed”

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Posted 5 years ago

“best quality”

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Posted 5 years ago

“It’s hard to keep a review for a purchase I bought a week ago that Was supposed to be delivered on the 18th of March but never came and as yet not been given another date”

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Posted 5 years ago

“Ordered a Paul Smith cross body bag for my wife's birthday and was sent a backpack, other bag is now out of stock and I've got to mess about with getting this bag collected to be returned and refunded which will take about 2 weeks. Shocking”

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Posted 5 years ago

“Fantastic never disappointed”

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Posted 5 years ago

“I had the opportunity to talk to Chris Carter this morning who was exceptional helpful. Chris showed interest in what I had to say and went all the way to assist me to resolve my queries. He appeared very motivated and obviously enjoys his job which is evident by the manner in which he pays attention to detail, making sure that I understand my booking, knew what was in place for me, understood my payment plan and most importantly he ensured that my wishes regarding my time bookings for the group were properly documented. I felt the service I received today was outstanding and I genuinenely came off the phone feeling very please with the service received”

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Posted 5 years ago

“Easy and quick deliver. Highly recommended.”

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Posted 5 years ago

“The range of clothing and accessories is brilliant but paying for delivery and to return items is a joke! When you spend over £900 and still have to pay delivery and for registered returns which is around £12.00 signed for just for one pair of jeans. Only company who sells designer goods that do this!”

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Posted 5 years ago

“I sent back an item on Friday 18th March for a refund, but I’m still yet to hear anything back.”

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Posted 5 years ago

“Easy transaction. Super fast delivery with fantastic quality products.”

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Posted 5 years ago

“Terrible customer service ordered next day delivery on 410£ Gucci trainers never received them until 3 days after I ordered them and then they sent me the wrong trainers won't be using cruise clothing again”

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Posted 5 years ago

“Great service, fast dwlivery, i will certainley be using them again.”

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Posted 5 years ago

“Very good service I recommand it 🤗”

Helpful Report

Posted 5 years ago

“Great service with fast delivery”

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Posted 5 years ago

“Unfortunately the shoes I ordered were too small so I had to send back (not the reason for the poor review). I filled out the paperwork to order a larger size and sent them back. This morning they have decided to refund me instead and having spoken to customer services, I was told that I would need to place a new order and then email in to try and claim the delivery costs back. Given the form was clearly labelled including comments this is very frustrating.”

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Posted 5 years ago

“Delivery is fast and the packing which items come in itself is very high quality.”

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Posted 5 years ago

“Delivery taking forever and receiving false emails about arrival, not impressed”

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Posted 5 years ago

“Excellent choice of clothes and never any problem to return items. Only complaint is the delivery charge.”

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Posted 5 years ago

“Very impressed! Quick efficient service and high quality goods. Also returns and exchanges very straightforward and absolutely no problem. Will definitely shop with CRUISE online in future.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews