CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t review yet as I haven’t received my order”

Helpful Report

Posted 4 years ago

“I was quite confused to why my parcels were separated and then I didn’t get an item that I wanted and it was in stock online. I also thought that the delivery was quite expensive and I got it sent for click and collect and some other companies have free delivery whenever it’s over a certain amount.”

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Posted 4 years ago

“Excellent only place a shop !”

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Posted 4 years ago

“Great service But expensive postage”

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Posted 4 years ago

“Item was shipped”

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Posted 4 years ago

“I placed my first order a week ago and got an email yesterday informing me them at the item is sold out. My order had already been processed and was ready to ship. I had to contact them four times before they told me that my order had been cancelled. This is was a waste of time and money as well as a bad customer experience.”

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Posted 4 years ago

“I am shocked that for a purchase of £2550 I was charged delivery on top. Most retailers offer free delivery. Dissapointing!”

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Posted 4 years ago

“Well packaged and very quick delivery.”

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Posted 4 years ago

“Excellent service. Shoes arrived on time.”

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Posted 4 years ago

“Order processed easily and delivery was quick. I do think that for orders of such value standard delivery should be free. The jacket was delivered with the security tag on so I had to drive to the store to get this removed. According to the store, this is a common occurrence. For a high-end store such mistakes / inconveniences is less than acceptable.”

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Posted 4 years ago

“great website for designer clothing at reasonable prices also good delivery service”

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Posted 5 years ago

“Love shopping at cruise for my boys always see a smile on there face . Also the clothes might be expensive but they are good quality.”

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Posted 5 years ago

“Quick delivery but item seem worn before or damaged and in process of wanting to return it .”

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Posted 5 years ago

“Ordered a pair of mallet trainers, they turned up in a box that looked like it bought them second hand from eBay. The box was falling apart despite being sellotaped together. Included was a shoe bag that was filthy. Having tried on the same size trainer in a store I’m not even convinced I was sent the correct size as there is no way to tell when holding the shoe. Delivery was on time but paying an excessive fee for delivery when paying so much for a luxury product is a joke and then having to pay to return them is an even bigger joke. Very disappointed and not what I expected!”

Helpful Report

Posted 5 years ago

“I thought the despatch and delivery of my item was excellent, however I thought the presentation of it quite poor. I ordered a dress which came in a cellophane bag with no hanger, and a black material cruise bag was folded in the package. The dress was great, but I expected it to be packaged more luxurious when it cost £750 in the sale. Came packaged like something my kids would have spent £9.99 on at boohoo. Having said that I loved the dress and like I said despatch was excellent.”

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Posted 5 years ago

“Ordered on the 3rd of nov now 16th abd according to their own tracker it’s still sitting in england.absolute joke of a service won’t be using again .”

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Posted 5 years ago

“I think it’s terrible that you could spend unlimited amount of money in ur store and not get free delivery and also need to pay to return parcels”

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Posted 5 years ago

“When yer getting a 500 quid gift card for 250 quid, who can complain. Daftys”

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Posted 5 years ago

“Cruise offer an excellent range of designer products and accessories and offer a 1st class service”

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Posted 5 years ago

“Easy to use and excellent delivery notice. No problems, which is a relief for expensive garments. Happy to pay the price to have hassel free delivery”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews