CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor service Gucci trainer £450 box damaged Giuseppe trainers at £500 trainers was marked”

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Posted 6 years ago

“Give okay delivery just need to do better by putting return label in the package the delivery person need to ring the bell and do not throw the package it on the floor as soon as they knock the door people still ppl packages if you pay for express u should have it 3 day”

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Posted 6 years ago

“We have used this company before and have always been happy with the service . As I wanted to book a cruise with our grand children I was lucky to get Paula Molloy who was so nice extremely helpful and super patient as I had heavy flu and we got disconnected 3 times my fault! She was able meet our needs exactly and gave us all the necessary information for our cruise. So many thanks Paula I look forward to dealing with you again .”

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Posted 6 years ago

“Incredible service, fast delivery, and incredible customer service.”

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Posted 6 years ago

“Great prices for designer clothes. Super speedy delivery. Well packed and first place I’ll look for designer wear. My cruise app saved.”

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Posted 6 years ago

“Excellent service from Cruise , however DPD was another matter! Left my parcel with some neighbour I didn’t know and left me no card so I didn’t know where it was til I went knocking!! Cruise service was brilliant though!!”

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Posted 6 years ago

“Hi, i love shopping at Cruise, but the reason i shop online is so i can order a choice of items & try them on at home with shoes, etc. I dont like that P&P is £7 & then you have to pay for your own returns - wht is this? Most mail order offer a free return service. I am considering not shopping at Cruise again because of this. Thanks”

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Posted 6 years ago

“My Son is Very Happy with the Stone Island Sweat Shirt. Just what he wanted. Easy & Straight Forward Website to use. Delivery was Very Speedy too. Thank You”

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Posted 6 years ago

“Would like to see more of your stock in stores I visit belfast in a regural basis and it's disappointing not to see the range in store . But the online was very sufficient”

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Posted 6 years ago

“Prompt delivery and product as advertised”

Helpful Report

Posted 6 years ago

“Bought a Vivienne Westwood shirt. Was described as "fits true to size". Was not, very large fits, had to send it back, costs me 21€ and re-ordered a size down. Not serious.”

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Posted 6 years ago

“Very fast delivery and was very happy with jacket”

Helpful Report

Posted 6 years ago

“Item came in with a pen stain on the collar, i couldnt be bothered sending it back because it would if took around 30 days to get my money back, had to use hairspray to get it out...”

Helpful Report

Posted 6 years ago

“Ordered a pair of trainers , one was brand new and one was off the shop floor , dirty and all marked and wasn’t the same colour as the new shoe! Sent my shoes back for an exchange 4 days ago and still no word back, wont be ordering from cruise again!”

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Posted 6 years ago

“I have recently completed an order with cruise which on the whole I was very satisfied with. Great products, right price and efficient delivery. The only issue I have is although my basket was nearly £600 there was still a delivery charge added.”

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Posted 6 years ago

“Very disappointed that I couldn’t return my item back to Belfast Store .. the postage to return item was £7.30 which seems ridiculous when I paid £6.00 for delivery . Most places I order from has Fred deliveries & returns . Due to this I won’t be ordering online again Wendy Palmer”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Excellent vendeur avec des produits authentiques très fiable et rapide dans le service de livraison”

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Posted 6 years ago

“Very efficient. Clothing comes in a nice bag. My lads Viv Westwood jeans were too big at a size 32 alrhough I realise that’s down to the designer. Really good prices!”

Helpful Report

Posted 6 years ago

“Hi, I ordered a coat which ended up to be big. As a result I paid 20 pounds shipping both ways (purchase and return). This will definitely stop me from buying at cruise as the shipping costs go to waste. I would strongly recommend at least free returns.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews