CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to deal with good website and great prices”

Helpful Report

Posted 4 years ago

“i used to love shopping grom cruise ,i really loved it,and i am a regular customer ,i can check my purchases from the email,until last month when i had a problem with a jimmy choo bag that i purchased from cruise ,from the first time i wore it it got stains that never came out and when contacted cruise for an exchange or refund they refused,and i think the after sale service is something very important for a successful business ,thank you”

Helpful Report

Posted 4 years ago

“Took over a week for my order to be delivered. rang customer services 3 times and was lied to about the length of time it would take for delivery. when you pay over £500 for an item and then you charge £6.99 for delivery is an absolute joke in itself anyway.”

Helpful Report

Posted 4 years ago

“One of the best on line clothing companies to deal with, great price and service all round x”

Helpful Report

Posted 4 years ago

“Delivery was very fast and good but there is the same clothing but cheaper elsewhere”

Helpful Report

Posted 4 years ago

“I hate going to a store so the on-line shopping is great for me. Lots of choice at good prices. Returns are easy enough but would be even better if could be returned from the pick up location with a label paid for on-line.”

Helpful Report

Posted 4 years ago

“Great fast service”

Helpful Report

Posted 4 years ago

“1st time using cruise and the service is 1st class from start to finish and the clothing is amazing quality, thankyou well happy”

Helpful Report

Posted 4 years ago

“Vsry good and fast service”

Helpful Report

Posted 4 years ago

“Item arrived quickly. Great sliders. Definitely buy from cruise online again.”

Helpful Report

Posted 4 years ago

“The staff r very friendly. I really like the online outlet but miss the outlet store in Glasgow Fort....the store had the best bargains. The staff in the outlet were fab....Sean the manager was really top of his game. The variety of brands is amazing.”

Helpful Report

Posted 4 years ago

“Got what I wanted (last minute birthday pressie for sis) and delivery on a Sunday!! Awesome”

Helpful Report

Posted 4 years ago

“Très beaux articles, merci”

Helpful Report

Posted 4 years ago

“On my last order I payed extra for next day delivery and did not get the item to 2 days later very disappointed will not be shopping with yous again👎🏻”

Helpful Report

Posted 4 years ago

“Absolutely delighted with my purchase and extra 20 % discount definitely shop here again second to none fantastic customer service Cruise”

Helpful Report

Posted 4 years ago

“I would have gave 5 stars but I feel the postage is quite high I saved money on clothes but feel paid it bck with postage”

Helpful Report

Posted 4 years ago

“top came all marked”

Helpful Report

Posted 4 years ago

“Great service, just unfortunate my son doesn’t like the jacket, teenagers!!”

Helpful Report

Posted 4 years ago

“Fast delivery and quality clothing”

Helpful Report

Posted 4 years ago

“I ordered a large coat on next day delivery which cost me £10 extra as a birthday present but when it come it had large stickers on the parcel bag and polythene bag but the actual size of the coat was a small so then I have had to pay for it to be sent back away costing me more money”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews