CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and delivery and they deliver to Spain”

Helpful Report

Posted 5 years ago

“Absolutely excellent”

Helpful Report

Posted 5 years ago

“Great choice and service.”

Helpful Report

Posted 5 years ago

“Great online website, no hassle with order to delivery.... Excellent service all round”

Helpful Report

Posted 5 years ago

“Bought a stone island hoodie, great price and rapid delivery 👌🏼”

Helpful Report

Posted 5 years ago

“Always the best and fast delivery 📦”

Helpful Report

Posted 5 years ago

“Excellent service and excellent product”

Helpful Report

Posted 5 years ago

“Very efficient good price good service”

Helpful Report

Posted 5 years ago

“Expensive delivery charges . Disappointing returns policy - the customer pays . Good reductions in the Sales”

Helpful Report

Posted 5 years ago

“Ordered two items, a white Adidas jumper and a pair of kenzo shoes. I was sent a dirty jumper and the complete wrong pair of shoes. Would not order again.”

Helpful Report

Posted 5 years ago

“Returned a item was was issued with a refund the following day with no hassle.”

Helpful Report

Posted 5 years ago

“Ordered a slim fit online but delivered a regular fit”

Helpful Report

Posted 5 years ago

“Firstly I have not received the things I ordered because I was delivered to someone else not to me. No card through my door and my wife was in the house all day. I have been in contact last week about it and nobody has given me any follow up. So I am now 100 pound down because you took the money and I have nothing which I ordered. Disappoint is an understatement. I hope to hear back about this asap.”

Helpful Report

Posted 5 years ago

“For the second time my package is returned from dpd, i am very disappointed and i will not order again from your site”

Helpful Report

Posted 5 years ago

“Good❤️”

Helpful Report

Posted 5 years ago

“It was very well packaged and very good delivery . Thank you”

Helpful Report

Posted 5 years ago

“I'm at the point of not using Cruise again, this is the third time now that I've bought an item online, paid a ridiculous delivery charge of £6.99 and when I want to return it for a different size, I can't take it to my local store to sort. This is a joke. I then have to pay more to return it by post. If this doesn't change, i'll buy my clothing elsewhere in the future.”

Helpful Report

Posted 5 years ago

“Outrageous!! I bought a jacket from Cruise online and it was too large. I returned the jacket and it cost me over £27 postage to return it. (This is on top of the £6.99 I had paid for delivery!) I’m absolutely disgusted as I’m now £27 out of pocket for the privilege of trying a jacket on at home. Smaller companies can offer free delivery and returns so why can’t a large company like Cruise. I spend plenty of money between cruise fashion and Van Mildert but I’ve lost faith in the company because of this and will never purchase another thing from them!”

Helpful Report

Posted 5 years ago

“Bought a pair of shoes that were on sale and paid for next day delivery. When the shoes arrived they had signs of wear around the toe area and the box was completely destroyed at one end. The state of the shoe and box was simply ignored and posted out to me. I emailed and got a very quick and professional reply with a postage label but I will still be out of pocket for the next day delivery charge.”

Helpful Report

Posted 5 years ago

“GREAT:)”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews