CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery just a little expensive on delivery charge”

Helpful Report

Posted 4 years ago

“Ordered item 5pm Friday delivered 11am Sunday 1st class service.”

Helpful Report

Posted 4 years ago

“Fast, prompt service And A query I made was promtly replied to.”

Helpful Report

Posted 4 years ago

“Great Thanks As First Time Deal With. Thx Again.”

Helpful Report

Posted 4 years ago

“Fantastic service we ordered on Friday evening and had the goods on Saturday afternoon 👍🏻👍🏻👍🏻”

Helpful Report

Posted 4 years ago

“I paid ten pound for next day delivery they didn’t even ring the buzzer so did get them for a birthday party think I should be refunded the ten pound”

Helpful Report

Posted 4 years ago

“Very good sale easy to use site 👌”

Helpful Report

Posted 4 years ago

“Hi , I have been shopping with Cruise fashion for a very long time ! The order took a very long time, you dont have a customer service number anymore and my Gucci tshirt came without invoice and in a plastic bag without Cruise black sachet ! Not great ! I know this covid time is very difficult and that is exactly why you should try harder with your customers ! I love your company but the last experience was a little scary ! Merci ! Anna”

Helpful Report

Posted 4 years ago

“product was delivered on time but had a security tag still inside the item, was told to send it back but was a birthday present which then wouldn't of been here on time. ended up going in store to have it removed. so spent £9.99 on postage and still had to go in store”

Helpful Report

Posted 4 years ago

“Products ordered were great quality. Delivery was fast too”

Helpful Report

Posted 4 years ago

“Great service. Love the quality of every garment.”

Helpful Report

Posted 4 years ago

“Good service only issue was tried to buy online and payment wouldn’t go through,phones Silverburn and cruise Glasgow no one answered the phones as I could have bought in store it eventually took payment on line.”

Helpful Report

Posted 4 years ago

“Ordered a t shirt for next day delivery and paid £9.99 for the privilege. It didn't arrive until 3 days later. Emailed them complaining, but I have been completely ignored. Never again.”

Helpful Report

Posted 4 years ago

“I love your website and have been a loyal customer since the start. Only downside is delivery cost and the return cost. As these are high cost items, when I have previously sent back an item (due to wrong sizing) I pay for special delivery. Also do you offer deals for loyal customers?”

Helpful Report

Posted 4 years ago

“Place my order on 30th July , 4weeks later and I’m still waiting. Contact cruise through their chat website and were extremely rude, also emailed them and still waiting for a reply!!”

Helpful Report

Posted 4 years ago

“Fantastic service as always! Fast delivery always on time. Only good place to get a good rig out in Aberdeen!”

Helpful Report

Posted 4 years ago

“I paid next day delivery £10 but parcel came after 2 days. I am a very loyal customer of cruise and have been for many many years. Absolutely appalled by this service......”

Helpful Report

Posted 4 years ago

“I ordered something next day delivery for my fiancé’s birthday and received 6 days later, with no apology or compinsation. This was past his birthday and ruined it, the gentleman Dean I spoke to wasnt pleasant or helpful in anyway.”

Helpful Report

Posted 4 years ago

“Ordered the same jumper twice and it was wrong twice. I have had to pay £40 for postage and packaging witch I hope gets refunded. To me once is a mistake but twice is daylight robbery. Rest assured I will NEVER be shopping with yous again and I will be advising friends and family dont either.”

Helpful Report

Posted 4 years ago

“Fantastic service and excellent customer service. Have recommended to friends and family.. I will buy again..”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews