CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality designer gear, bang on for prices and delivery. Cruise rules Glasgow. Want to be seen in the best of clothes then Cruise is the place”

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Posted 4 years ago

“Quick delivery just a little expensive on delivery charge”

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Posted 4 years ago

“Ordered item 5pm Friday delivered 11am Sunday 1st class service.”

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Posted 4 years ago

“Fast, prompt service And A query I made was promtly replied to.”

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Posted 4 years ago

“Great Thanks As First Time Deal With. Thx Again.”

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Posted 4 years ago

“Fantastic service we ordered on Friday evening and had the goods on Saturday afternoon 👍🏻👍🏻👍🏻”

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Posted 4 years ago

“I paid ten pound for next day delivery they didn’t even ring the buzzer so did get them for a birthday party think I should be refunded the ten pound”

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Posted 4 years ago

“Very good sale easy to use site 👌”

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Posted 4 years ago

“Hi , I have been shopping with Cruise fashion for a very long time ! The order took a very long time, you dont have a customer service number anymore and my Gucci tshirt came without invoice and in a plastic bag without Cruise black sachet ! Not great ! I know this covid time is very difficult and that is exactly why you should try harder with your customers ! I love your company but the last experience was a little scary ! Merci ! Anna”

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Posted 4 years ago

“product was delivered on time but had a security tag still inside the item, was told to send it back but was a birthday present which then wouldn't of been here on time. ended up going in store to have it removed. so spent £9.99 on postage and still had to go in store”

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Posted 4 years ago

“Products ordered were great quality. Delivery was fast too”

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Posted 4 years ago

“Great service. Love the quality of every garment.”

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Posted 4 years ago

“Good service only issue was tried to buy online and payment wouldn’t go through,phones Silverburn and cruise Glasgow no one answered the phones as I could have bought in store it eventually took payment on line.”

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Posted 4 years ago

“Ordered a t shirt for next day delivery and paid £9.99 for the privilege. It didn't arrive until 3 days later. Emailed them complaining, but I have been completely ignored. Never again.”

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Posted 4 years ago

“I love your website and have been a loyal customer since the start. Only downside is delivery cost and the return cost. As these are high cost items, when I have previously sent back an item (due to wrong sizing) I pay for special delivery. Also do you offer deals for loyal customers?”

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Posted 4 years ago

“Place my order on 30th July , 4weeks later and I’m still waiting. Contact cruise through their chat website and were extremely rude, also emailed them and still waiting for a reply!!”

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Posted 4 years ago

“Fantastic service as always! Fast delivery always on time. Only good place to get a good rig out in Aberdeen!”

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Posted 4 years ago

“I paid next day delivery £10 but parcel came after 2 days. I am a very loyal customer of cruise and have been for many many years. Absolutely appalled by this service......”

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Posted 4 years ago

“I ordered something next day delivery for my fiancé’s birthday and received 6 days later, with no apology or compinsation. This was past his birthday and ruined it, the gentleman Dean I spoke to wasnt pleasant or helpful in anyway.”

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Posted 4 years ago

“Ordered the same jumper twice and it was wrong twice. I have had to pay £40 for postage and packaging witch I hope gets refunded. To me once is a mistake but twice is daylight robbery. Rest assured I will NEVER be shopping with yous again and I will be advising friends and family dont either.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews