CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never buy from again! Nearly a week after paying for next day delivery still not received my item! Christmas pressie epic fail! The delivery company the use is worst in the UK!”

Helpful Report

Posted 6 years ago

“Terrible service! I ordered Christmas presents from cruise and there was an issue with the courier delivering them to my selected click and collect store. Instead of cruise contacting me for an alternative address or even asking the courier to deliver it to another click and collect store near by they told the courier to return my items to them 3 days before Christmas. I had no presents for my brother and my dad. Shocking service!”

Helpful Report

Posted 6 years ago

“Im very upset and it is 2nd time happen to me where all three set boxes of shoes are terribly damaged. Please review your courier level of services. Appreciate handle with care and use double boxes as used by Caliroots where a very nice packaging and intact as shown at photo. Thank you”

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Posted 6 years ago

“Really poor. £250 order and £100 pair of trainers that look like they were kicked around your warehouse. Smashed up box and dirt marks all over them. Contacted Cruise but no reponse. Premium goods, sub standard service.”

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Posted 6 years ago

“Delivery fine, although the zip on the item was broken. As it was a gift for my son he wanted to wear it on Christmas Day. For the price of the item I would not expect this.”

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Posted 6 years ago

“Couldn't believe how cheap the trainer's were. Definitely be shopping there again. Soon. Quickly delivered too”

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Posted 6 years ago

“Top class service fast delivery”

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Posted 6 years ago

“Fast and great service .”

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Posted 6 years ago

“Item arrived promptly, packaged well, liked the bag that it came in. Will use again”

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Posted 6 years ago

“I was very happy with quick delivery and good sale price ........but unfortunately when I opened it on Xmas eve to wrap it .......1 side of the Michael Kors label had came away from the stitching which was a bit disappointing”

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Posted 6 years ago

“Excellent choice of goods. Very easy to use website and the delivery time was absolutely amazing even though it was 5 days before Christmas. Very happy customer that will be returning 😀”

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Posted 6 years ago

“Price of postage and returns is disgusting”

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Posted 6 years ago

“Garments received promptly and well packaged. Always happy to shop with Cruise.”

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Posted 6 years ago

“good item ,quick service.”

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Posted 6 years ago

“The service and delivery was excellent 10/10 would recommend everyone to purchase all their designers from this store! Thank you.”

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Posted 6 years ago

“Good choice and service 😉”

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Posted 6 years ago

“I paid £9.99 for next day delivery and didnn't receive it until after. What's the point offering it if it's not going to happen? Fuming.”

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Posted 6 years ago

“Ordering online was so stress free. I was given constant updates regarding my delivery and the items arrived the very next day. So prompt and the clothes were all packaged immaculately and in A+ condition. Was a pleasure buying from Cruise. Great variety of stock too.”

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Posted 6 years ago

“Great service as always quick delivery and happy with the purchase.”

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Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews