CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried numerous times to get to customer service with no one getting back to me”

Helpful Report

Posted 4 years ago

“super fast service and came almost next day. Would say that it advised on your website that the shoes fit true to size and i got the balenciaga speed runners but they are big made so you have to size down.”

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Posted 4 years ago

“nice. i will shop again for sure.”

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Posted 4 years ago

“Very competitive prices and item arrived very quickly. Will definitely shop again.”

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Posted 4 years ago

“This is how I received my order. I am still waiting for a reply from an email I have sent.”

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Posted 4 years ago

“Prompt reliable service no issues.”

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Posted 4 years ago

“Always good service online and in store”

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Posted 4 years ago

“Brilliant service and great delivery and product”

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Posted 4 years ago

“Bought a Kenzo sweatshirt and an Armani top. Very happy with both. Website has a fabulous variety of brands to choose from. Quick delivery. Overall delighted.”

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Posted 4 years ago

“i normally like to go into the shop but finding online shopping experiance with cruise a breeze . very easy to find what your looking for and items arrive well packaged a couple of days later keep up the good work CRUISE look forward to shopping in store again soon, Stay Safe”

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Posted 4 years ago

“Great service great value”

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Posted 4 years ago

“Fast delivery, always excellent service!”

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Posted 4 years ago

“Very easy website to get around, deliveries are always correct and on time. Great value.”

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Posted 4 years ago

“Order jacket for my husband but too large n we,re taking it back for a smaller size which is fine but the charge for the postage is horrendous.... if I pay a fortune for the jacket then shouldn’t charge for the postage..that is my main complaint”

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Posted 4 years ago

“Good products and fast service but expensive delivery charge.”

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Posted 4 years ago

“Very good service . Item received in perfect condition and with the sale price , cp company overshirt With hoodat £250 can’t complain .”

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Posted 4 years ago

“Very very bad services. I ordered 3 weeks ago goods in total amount of 428 £ and till now i didn’t received nothing. I try to contact them via e-mail, facebook , phone and nobody answered. I am very disapointed of this brand.”

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Posted 4 years ago

“I'm in Sweden and my order arrived in just 1 week. Perfectly packaged and to less than half the price in Sweden - postage included. Very happy with both the jacket and the shopping experience!”

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Posted 4 years ago

“First time shopping with Cruise. Love my order but the size came up too small, I exchanged it and Cruise redelivered via Next day. Which I wasn’t expecting so that’s a plus.. thank you Cruise fashion”

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Posted 4 years ago

“The driver from courier service was poor . First time iv had issues with my delivery. But to be honest something didn’t match up . As I got a text to say item delivered at 19-20 but the delivery address closed at 18-00 so was wondering how it was delivered at that time So called DPD office the following day to be told GPS in van was saying item dropped off at wrong address then suddenly item turns up at my delivery address something funny there”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews