CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best online shop for designer clothes in the country,would not shop anywhere else.”

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Posted 4 years ago

“Very disappointed with my service, Received 2 right footed sliders,”

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Posted 4 years ago

“Service is great, only downside is the delivery charge!”

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Posted 4 years ago

“Excellent delivery time and service”

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Posted 4 years ago

“Cruise has a wide selection of clothes and the delivery was prompt to Qatar.”

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Posted 4 years ago

“I have purchased Kenzo denim shirt for myself as a treat. I ordered size 14 which turned out to be too big for me, so I have decided to purchase smaller size 12. I sent back the bigger size, and got a full refund including postage that I originally paid which was £6.99 I am very impressed with this as I didn't expect the postage that I paid to be refunded as well. I am very happy with smaller size purchased, turned out to be a perfect fit and I will use Cruise online shopping again. Quick delivery, high quality clothes and very fast refund when required. Defenitely recommend it.”

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Posted 4 years ago

“Had to send a tshirt back n exchange for bigger size 2 weeks later I’m still waiting ??? Delivery n 2 send stuff back far 2 expensive !!!!!!”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Ordered 2 items for next day delivery only recieved 1 and wasnt notified about the other. I ordered the items on thursday night for a wedding on the sunday and was left without a jumper which after paying for next day delivery had to then go to hugo boss to get the same one only £50 dearer. To be left in the lurch like that with no explanation is really poor”

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Posted 4 years ago

“Brilliant service 👍🏼”

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Posted 4 years ago

“I return the item as I didn’t get on time unfortunately”

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Posted 4 years ago

“very quick process for a return item will definitely be shopping again from Cruise”

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Posted 4 years ago

“Great product. Delivery not so great, paid for next day delivery which failed to arrive.”

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Posted 4 years ago

“Placed order on Tuesday, paid (£10!) for next day delivery, and didn't receive goods until Friday. Items quality is good and as described though!”

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Posted 4 years ago

“Best quality ,Good fashion”

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Posted 4 years ago

“Great service as always”

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Posted 4 years ago

“Actual product itself looks great and happy at offering student discount on top of sale items. However the item was a gift and when recieved the lovely designer box was bashed in and damaged which doesn't look great. I know more the couriers fault but was quite annoying.”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“Was quite disappointed with my order the jackets label was hanging off in the inside of the jacket and the trainers are old displays as the right foot one has lot of creases in it and the left foot has none so not really impressed”

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Posted 4 years ago

“I received an email to tell me my order had been cancelled. Nobody contacts me to explain why or ask if I would like to re-order the items.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews