CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a stone island ghost over shirt last Tuesday and it only arrived today even tho I got an email saying that it was collected on Sunday, rung your Customer service department and the just give me back my delivery cost back. Terrible service for a big company like yourselves”

Helpful Report

Posted 5 years ago

“It’s great services and like all the clothing is amazing and we hit a good deal, the only problem was is that the security tag was still on the clothing so we had to go though our way to cruise and get it taken off”

Helpful Report

Posted 5 years ago

“I have bought (on behalf of my son) a few times on-line and have had the goods within the next 48 hours, prompt and no problems with deliveries either. Also visited the Glasgow Store on numerous occasions, all the staff very informative, helpful and always manage to come out with goodies.”

Helpful Report

Posted 5 years ago

“Ordered my first item from cruise last week. Wrong item turned up. Sent the item back and customer communication has been slow and I’ve been the one having to ring up to find out what’s going on. Going to have to steer clear from now on sorry.”

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Posted 5 years ago

“Great service but think the delivery price at £6.99 bit steep”

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Posted 5 years ago

“One t-shirt had clearly been used to wipe the warehouse floor! How had it passed quality control? It wasn't folded in the bag correctly and was missing the paper used in the other 3 t-shirts. I will now waste my time and effort in returning it. Poor.”

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Posted 5 years ago

“Prompt delivery, item was as expected ready to wear”

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Posted 5 years ago

“Received my package with a tshirt missing. When called customer service they done an "investigation". Dont know what that includes but I was then told they are happy with everything and that I recieved the item when I clearly didnt the packaging wasnt even big enough for a jacket and tshirt.”

Helpful Report

Posted 5 years ago

“They had the bag I was looking for and at a discounted price. Delivery was speedy and, via DPD, timed to the minute. I'll be back!”

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Posted 5 years ago

“The website is easy to use and the product selection good however as an overseas customer the delivery service is poor. Firstly it is as if not more expensive as other retailers but there the similarities end. The local couriers are the cheapest who have difficulty finding locations, have very poor customer service departments and in general offer a very poor service”

Helpful Report

Posted 5 years ago

“I paid next day delivery for my order only to receive it 5 days later and that was with my efforts of calling to complain. Yes they refunded the delivery charge. 1item was to big so returned for refund, 3weeks later still waiting. I’ve emailed, sent proof of return twice, still waiting.... From start to finish, appalling service.”

Helpful Report

Posted 5 years ago

“Very good service but I purchased some shorts online and the money was taken then to find they didn’t have them in stock.the money was how ever given back to me a few days later.but apart from that I would buy from cruise again.”

Helpful Report

Posted 5 years ago

“I ordered the Gucci Marmont bag in red. When it arrived, it simply came in a plastic bag with no protection whatsoever. The dust bag which accompanied it was dirty and also had no pull tie to close it. It is very hard to believe that an item costing £1350 is posted in this way. There was no wrapping st all around it to protect the leather which could easily have been scratched. The invoice also came crumpled and as a result I am sending the bag back. Thank you Judith Turkington”

Helpful Report

Posted 5 years ago

“Good and arrived on time”

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Posted 5 years ago

“I ordered a white shirt twice and both times was sent a black one. So I had to pay for next day delivery twice and had to pay to send the items back. So not great service.”

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Posted 5 years ago

“Ordered Alexander McQueen trainers for son cause there was none left in his size in shop ordered online and prompt service in fact came a day earlier will definitely shop again 5 star 👌”

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Posted 5 years ago

“Yeah. Great shopping experience very efficient. Thanks.”

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Posted 5 years ago

“Good, quick service from their online store! Easy delivery to London! Would use again!”

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Posted 5 years ago

“Deliver on time as stated in the email and text message. Think they should consider pick up in store for a smaller charge.”

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Posted 5 years ago

“Fantastic service,didn’t expect them to arrive as quick as they did,definitely use you again 👍”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews