CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise are fantastic shops specially the mail it’s so good the way they update u till u get it ur stuff it’s just a peace of mind no worries at all and the material of clothing and the shoes I really love it ..... cruiser please don’t change keep it that way , every day am still on ur website”

CRUISE 5 star review on 7th October 2018

Helpful Report

Posted 6 years ago

“Great products and great price. Super fast delivery. Have recommended to family and friends”

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Posted 6 years ago

“Item ordered out of stock. Surprised to see still being advertised”

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Posted 6 years ago

“Good Customer Experience . 👍 Easy to navigate website. Delivery was quick with continuous delivery updates by Email and Text message. My trousers arrived in great condition and they fit perfectly. I’ll be returning as a customer.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“El envío ha sido muy rápido , con una funda de la prenda y la prenda es perfecta, volveré a comprar”

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Posted 6 years ago

“I think if you improve the shipping service for international customer, it would be better”

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Posted 6 years ago

“Order deliver quick pleased with goods”

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Posted 6 years ago

“Exceptionally good, promt service and the items were fantastic. Thank you.”

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Posted 6 years ago

“Hello dear C I accutly sent them back, cuz size of both was Big !! But anyway thank u . Br”

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Posted 6 years ago

“Hi love the shoes although the wrong size has been sent out and thread is taring on seem still usable but would expect higher service inspection prior to shipping them ! Thanks”

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Posted 6 years ago

“Great service and shipping.”

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Posted 6 years ago

“Good products but poor delivery service and customer service. Wouldn't use again”

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Posted 6 years ago

“All good a Except one top to big”

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Posted 6 years ago

“Clothing ordered arrived very quickly, and looked exactly as shown on the website. One thing that would make the whole experience better, is if any returns were free as it has now cost me over £15 in delivery costs. Will definitely be using CRUISE again.”

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Posted 6 years ago

“The items were nice however I had to return boots. I didn’t feel the return options were great. I didn’t want to return them but had to because they didn’t fit. I’ve never had that problem and have a few pairs of these boots so I didn’t think it would be a problem. I had to select “changed my mind” which wasn’t the case. I’ll also only order from shops with feee delivery- especially since I spent quite a bit - and free returns.”

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Posted 6 years ago

“I can order this Cort in South Korea, more than US $ 150, including shipping, tariffs and taxes are two things I must pay an additional tax. because, If the price of importing good, including shipping charge, is more that 150 US dollars, Korean government will put 25 % import tax on it. This Coat Price on the app is US $165.75, a minimum purchase amount of $ 150 can be reduced? i will then be able to order well enough. Have a nice day.”

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Posted 6 years ago

“I like using cruise . Wish never have to pay for postal”

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Posted 6 years ago

“I like my rl bear jumper”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews