CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service horrendous. No telephone number on website to ring And no reply back from email Emailed twice no reply.”

Helpful Report

Posted 4 years ago

“Sent me a stained item and ignored my emails.”

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Posted 4 years ago

“When there is only one item out of your order that is available you should contact the buyer prior to sending out as the delivery cost could be as high as the item and the buyer might not want to go ahead with the sale.”

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Posted 4 years ago

“Great service, delivery quick”

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Posted 4 years ago

“Expensive delivery charge topped off by having to pay for returns. Will try order items elsewhere”

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Posted 4 years ago

“Thumbs up to service and ease”

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Posted 4 years ago

“I order most of my clothes from Cruise and have never had any issues other than the cost of both delivery and returns as this can add on a substantial cost in relation to what I’m actually looking to spend on the clothing itself. As I say I have never had any issues with my orders until recently where I ordered 3 t-shirts, 2x DSquared2 and 1x CP company. Whilst all of these t-shirts fit perfectly I had to return one of the DSquared2 shirts as it was a different shirt from what was described on the outer packaging. I went on and ordered the same t-shirt as it was a sale item and didn’t want to miss out only for a few days later when it arrived to find out that again this was the incorrect t-shirt. The badge on the arm was different from what I had twice ordered and now again I am having to pay a fee to return a t-shirt which fits but is the incorrect design.”

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Posted 4 years ago

“Great site, fast delivery, highly recommended.”

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Posted 4 years ago

“Excellent products, great deals. Sent me email for 20% off for my birthday 👌🏻”

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Posted 4 years ago

“Ordered a top in men’s medium and it was way too small, sent it back and got the same size top but with a large label on it, was not happy at all”

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Posted 4 years ago

“Been a customer for years never had any problems with it too service”

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Posted 4 years ago

“Said my order will be delivered on the 2nd it’s the 11th and I still haven’t received my order”

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Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

“Glad to get hold of a pair Air max 1s as it's super hard to get them at the moment. Postage could be cheaper, but was happy to pay it this time.”

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Posted 4 years ago

“Easy to operate while using the site and quick and unbeatable service I highly recommend this site to friends and family”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“My order was delivered with the invoice highlighting all the items, however, one item was missing. I got in touch with Cruise fashion and it was immediately investigate and got the item sent out. Overall, I’m happy with the purchase and customer service. Niyi.”

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Posted 4 years ago

“No issue with the items but it’s annoying when you spend over £200 to then have to pay £6.99 for delivery! It was my son that saved his money to buy the clothes and was delighted he would get a £20 voucher if he picked up in store but we weren’t given the option to do so although the store was open”

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Posted 4 years ago

“Ordered a jumper for my grandson, he was very happy with it and very fast delivery!”

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Posted 4 years ago

“Et godt sted at shoppe og hurtig levering”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews