CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Beautiful sale online absolutely love it”

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Posted 4 years ago

“Good selection of clothes easy to order quick delivery”

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Posted 4 years ago

“Excellent service for next day delivery but could not find the Edinburgh store in click and collect only Glasgow even though Edinburgh is the Capital of Scotland.”

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Posted 4 years ago

“Ordered boss trainers and when they came they were obviously already used, muddy and torn, sent them straight back and now waiting for your response, they was also a debit credit card receipt in with them from another shop, very disappointed”

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Posted 4 years ago

“Terrible service. Ordered a mans jumper well over a week ago. What arrived was a pair of womens pool sliders! Spent 40 minutes on the phone waiting to get through to someone to get it resolved to be told they will pick the sliders up the next day and arrange next day delivery for the jumper.... I'm still waiting! And it was for a birthday present which has now long passed.”

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Posted 4 years ago

“I'm returning”

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Posted 4 years ago

“As long as you get items delivered you will be OK dpd don't do next day delivery 🤣🤣🤣”

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Posted 4 years ago

“Great item and easy exchange option .. will use again”

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Posted 4 years ago

“Order arrived promptly. Returns are easy too with good communication”

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Posted 4 years ago

“Terrible I bought a stone island jacket it arrived with no badge contacted 3 times now and no one has done a thing, will never shop with you again!!”

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Posted 4 years ago

“I don’t know if any other high end retailer that charges so much for delivery, and doesn’t do free returns! I sent almost £609 in one transaction and had to pay £7 for delivery, that took 6 days! Very disappointing,”

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Posted 4 years ago

“Very good shopping experience”

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Posted 4 years ago

“The process of shopping, ordering and delivery was easy and efficient. Quality of product was amazing! Only downside was that the confirmation email for order came as the product was dispatched rather than straight after ordering. Overall it was a fab shopping experience!”

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Posted 4 years ago

“Great choice quick delivery easy transactions”

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Posted 4 years ago

“Excellent shop. Shipment could be more speedy.”

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Posted 4 years ago

“Shocking service, paid for next day delivery had no updates til two days after my delivery date, offered a refund still waiting for a refund, to say you market big brand and not cheap brands the service is ridiculous, appalling Oh to add to that my box wasn’t the original.”

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Posted 4 years ago

“The worst customer experience I’ve ever had the,the customer care is a joke,hours on the phone stuck in queues NEVER AGAIN”

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Posted 4 years ago

“Amazing cloth a ever wear from Cruise and delivered on time perfect as always”

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Posted 4 years ago

“Great service, I had a query with my order and the response was really quick and provided the information I needed. Excellent after service as well as sales service”

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Posted 4 years ago

“Excellent service, very pleased with the whole process”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews