CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish.”

Helpful Report

Posted 4 years ago

“This is site is not as good as before. You can’t contact them through email or by phone lately. Even tho I have wrote to them a few times.”

Helpful Report

Posted 4 years ago

“Think it’s shocking you have to pay to return items that are faulty.”

Helpful Report

Posted 4 years ago

“I really enjoy the 20% discounts that you occasionally offer but the discount is immediately given back when you have to pay £6.99 for delivery”

Helpful Report

Posted 4 years ago

“Loved the purchase and arrived in good shape and great price too.”

Helpful Report

Posted 4 years ago

“Always amazing services”

Helpful Report

Posted 4 years ago

“Item was lost in delivery and has taken 3 phone calls to customer service to find that out. Promised a replacement but up until now no emails or texts to confirm this. Waste of time.”

Helpful Report

Posted 4 years ago

“Always excellent products my only moan is delivery charge I feel is high most other high end products delivery is free”

Helpful Report

Posted 4 years ago

“Excellent. Will definitely recommend.”

Helpful Report

Posted 4 years ago

“Staff where very nice when I collected my trainers. Trainer are nice, comfy and good price”

Helpful Report

Posted 4 years ago

“Although my item was faulty, exchanging was easy at Flannels Still feel that pre-paid shipping labels should be a must for such a high end company, also unable to return at stores can only exchange!”

Helpful Report

Posted 4 years ago

“I have purchase Gucci Sliders for my sons birthday and they have arrived damaged. I went into store to try and return these and was told I need to send them back online, meaning more cost for return in respect of something no fault of my own”

Helpful Report

Posted 4 years ago

“Took back shoes worth £441 but I couldn’t get my money back I got a voucher .I will never buy anything from the shop again .”

Helpful Report

Posted 4 years ago

“Great customer service went away couldn’t return item within 14 days and they appreciated my issue and refunded me great job thanks”

Helpful Report

Posted 4 years ago

“Ordered my package on the 25th of February, bought next day delivery and it’s still not here”

Helpful Report

Posted 4 years ago

“No proper size description guide on site. Don’t respond to mails.”

Helpful Report

Posted 4 years ago

“Happy with service and first class delivery. Problem when i received item you left security tag on.i could not wear the garment and had to go out my way to get it removed .wasting my time considering i payed next day delivery and not offered nothing.”

Helpful Report

Posted 4 years ago

“Great service and quality clothing”

Helpful Report

Posted 4 years ago

“Misleading. Purchased hat which was in mens section. Arrived and was kids hat. Disappointed.”

Helpful Report

Posted 4 years ago

“I have ordered for a pair Of luxury trainers for the first time from cruise. I have received the delivery within 3 days. Unfortunately I have ordered wrong side therefore I had to return for exchange. Cruise dealt with quickly . I am very happy with the service because they were kept me updated during the process. The only down side is that the they charge me for the delivery also I had to pay for the return. I wish the have provided free return slip. Overall I was happy with the product And service. I definitely recommend.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews