CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a xxl item as I already have the same top in a different colour, I didn't check the details of my order confirmation and received an xl?”

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Posted 6 years ago

“Valentino shoes for a very good price, fast shipping.”

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Posted 6 years ago

“Perfetti, veloci,efficienti. Shopping top!”

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Posted 6 years ago

“It’s alright”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Brilliant service and came in 2 days.”

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Posted 6 years ago

“Always shop at cruise and the clothes quality as is the service”

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Posted 6 years ago

“Items continually go back onto your website, order them and then an email is received stating it’s out of stock. I have done this countless times in the last week or two and the item still shows as available. Would not order from you again. Very poor service considering the amount of money I am attempting to spend”

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Posted 6 years ago

“I have been a regular customer with cruise for some time however over the festive period in December I placed an order for 2 items and was sent an email to say the item was unavailable however the following day the items were showing in stock. I feel that the experience was not nice in this case. I had to wait a number of days for the payment to be refined back to my account which was a large amount. I feel the payment should not have been taken if they didn't have the items in stock.”

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Posted 6 years ago

“Real bargain. Excellent experience whenever i shop”

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Posted 6 years ago

“Easy to buy with no fuss. Only problem I had was you had left security tag on zip top so I had to go into Aberdeen cruise so they could take tag off 😏”

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Posted 6 years ago

“It is first time I use this company and I'm very happy with the price and product.”

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Posted 6 years ago

“Good”

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Posted 6 years ago

“easy to order, quick payments, delivery and the clothing purchased was exactly as described, nothing i wouldn't expect from a quality retailer such as Cruise. My only gripe which has stopped me from purchasing many more items and sadly using a competitor was simply down to your postage charge or lack of option to collect in store for free.”

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Posted 6 years ago

“Fast delivery good communication.”

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Posted 6 years ago

“Only reason i have given it a 4 star is because the delivery charge is always expensive. You would think spending alot of money they would offer free delivery but no.”

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Posted 6 years ago

“Ordered easily online with easy searching of the site and fast delivery! Will 100% use again.”

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Posted 6 years ago

“Still have not received item - nothing back from dpd. Going to have to ring tomorrow 😡”

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Posted 6 years ago

“Lovely service but just a shame delivery costs so much”

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Posted 6 years ago

“Very quick delivery arrived earlier than expected”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews