CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“The service was great 👍”

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Posted 4 years ago

“Super fast delivery even in such difficult times”

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Posted 4 years ago

“Top class fast efficient service highly recommend”

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Posted 4 years ago

“Poor customer service, emailed once and left 2 messages on the customer service section on the website. Never got a reply. I ordered a stone island jacket and it arrived and was different from the one I ordered. I have paid £10 for next day delivery and had to pay £13 to send it back.”

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Posted 4 years ago

“Good quality product, quick delivery and good service.”

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Posted 4 years ago

“Wanted to add additional items to my live order and was told I was t able to even though stock hadn’t been allocated then was told that one of the additional items although I had in a new order in my basket had gone out of stock in the space of one minute. Very poor which is a shame would have been using Cruise a lot”

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Posted 4 years ago

“Excellent on line service.”

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Posted 4 years ago

“Really loved my parajumpervest”

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Posted 4 years ago

“Fantastic stock of labels, website easy to navigate, customer service is fabulous, great discounts provided during Covid-19 fast delivery, even received my item on a Sunday after ordering Friday, kind regards A⭐️”

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Posted 4 years ago

“👍🏻Great service. Kept updated, quick delivery even in these tough times! Will be back”

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Posted 4 years ago

“Quick and great service, with top quality products.”

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Posted 4 years ago

“Great choice of clothes and great value compared to other similar retailers”

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Posted 4 years ago

“Unreal clothing company the best service going.”

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Posted 4 years ago

“Ordered a t shirt came in the wrong size although it does say the correct size On the order form included in the package. As returns are not free had to pay to return so not happy. Please be more vigilant when packing. Not a great experience”

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Posted 4 years ago

“Was kept up to date when 1 of my orders was not available and refund was issued.”

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Posted 4 years ago

“Absolute shambles. Ordered a jacket, was told It was out of stock. People ordered the same jacket after me and were fulfilled. Garbage.”

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Posted 4 years ago

“world class service thanks”

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Posted 4 years ago

“Good clothes and service bit gutted had to pay tenner for delivery tho.”

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Posted 4 years ago

“Customer service is absolutely appalling. I received my order to notice that the trainers have already been worn laces damaged and no spare laces logo etc that come in Valentino’s. I am so disappointed tried since last week to get in touch with customer service email an live chat!!”

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Posted 4 years ago

“Not impressed with the quality of material received. Had to refund. Given the price Also the delivery charges are irrelevantly expensive and even the return is on our own cost.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews