CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of clothes. Unfortunately they forgot to remove the electronic security tag ... which meant I had to visit the brand store to have it removed.”

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Posted 4 years ago

“Great service to match the great products.”

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Posted 4 years ago

“Superb Thankyou cruise”

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Posted 4 years ago

“Not happy at all spent £1065 on the Black Friday offer to be told not entitled to voucher because I bought brands , forgive me if I’m wrong but most of the stock cruise sells is brands”

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Posted 4 years ago

“Returned item for an exchange only to be told item was out of stock , when I checked online there was plenty stock available , looks like whoever processed the return couldn’t be arsed and just said item wasn’t available and processed refund . High end retailers need to start shipping free and give free returns , the clothing isexpensive enough to warrant this . Up your game Cruise .”

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Posted 4 years ago

“Delivered order to pick up point then came out the following day and collected it. Still not had my money back. Awful company.”

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Posted 4 years ago

“Ordered an item. 2 days later got an email offering free delivery.”

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Posted 4 years ago

“Package presentation could be better, especially for the price.”

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Posted 4 years ago

“I haven't received the order yet 🤔🤔”

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Posted 4 years ago

“Still have not received my 100 voucher for spending over £500 on Black Friday. And one of the polo shirts I received is totally different from my other polo shirt I ordered which were meant to be identical apart from the colour”

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Posted 4 years ago

“Classy product and good service”

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Posted 4 years ago

“Was impressed how quick the items were delivered during this period. Packaging was exceptional”

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Posted 4 years ago

“I made purchases on Black Friday of over £500 as I was supposed to get £100 money back voucher however have not received this”

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Posted 4 years ago

“Jacket did not fit and scarf was wrong colour however was going to keep jumper but security tag was still on so was not able to use was function it was ordered for. Price of delivery getting too expensive.”

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Posted 4 years ago

“Can’t review properly until my order eventually arrives.. I don’t know what’s happening with it as I haven’t heard a thing from them.. Order placed over 10 days ago”

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Posted 4 years ago

“Ordered on the Thursday revived on the Tuesday”

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Posted 4 years ago

“I think 20% off for Black Friday would be a better deal for customers rather than a voucher”

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Posted 4 years ago

“I have raised a complaint regarding this order it had been 4 weeks now since receiving an incorrect order. No refund no replacement . Your customer service is atrocious ! Mrs victoria lafferty”

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Posted 4 years ago

“order was correct, good quality and well packaged. although payed for next day delivery which is fairly expensive at 1pm friday. order was not processed untill 10pm that night and did not recieve untill monday afternoon needed item for saturday so poor delivery service.”

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Posted 4 years ago

“Service and delivery great however delivery packaging poor”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews