CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service in Glasgow branch from Donna Hepburn. I will not go in the shop to buy unless she is there to help me.”

Helpful Report

Posted 6 years ago

“Quick delivery no issues whatsoever and good quality clothes”

Helpful Report

Posted 6 years ago

“Brilliant service and quick delivery”

Helpful Report

Posted 6 years ago

“Easy to use website, good offers on the sale, fast delivery. Really pleased”

Helpful Report

Posted 6 years ago

“Communication is piss-poor. Sent me an email indicating that delivery will be on a certain date. Waited all day and no delivery came. Enquired the courier who informed me that the items have not even been collected even though Cruise themselves insisted they had been. Logged on to my account and indeed, the status of the order shows that items not collected. What a farce. Delivery finally came after another 2 days.”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

“Great service as per usual”

Helpful Report

Posted 6 years ago

“Service was good in store, delivery was great. Was on time. But the fact I have to spend £7 for STANDERED delivery I think this is appalling.”

Helpful Report

Posted 6 years ago

“Buy a lot out of Cruise as I have 3 daughters 1 son from18 to 25 .love Cruise clothing as you know your safe buying good quality branded clothing .Dohowever shop more in store .Clothes well packed arrive very good condition, only one thing. do think when your spending over £200 ,free delivery would personally would make me buy more often as I do go for the offers on other branded clothing sites .Everything else with Cruise is spot on .Very recommended many thanks”

Helpful Report

Posted 6 years ago

“Brilliant condition exactly what i ordered no problems with delivery”

Helpful Report

Posted 6 years ago

“I emailed you several times, but I did not get a reply. Service is not good. And I think I buy often But there are no discount codes or vip benefits Other shops offer me various services”

Helpful Report

Posted 6 years ago

“It was amazing, everything about my experience was good”

Helpful Report

Posted 6 years ago

“Placed 2 orders worth £600 to be told 2 minutes later they were not in stock and I would get my money back in 3-5 days. 9 days later I eventually received it. Do no understand why it allows you to purchase something that is no longer available.”

Helpful Report

Posted 6 years ago

“Good quality. Nicely delivered. I will probably buy here again.”

Helpful Report

Posted 6 years ago

“Very good price and an excellent service”

Helpful Report

Posted 6 years ago

“Excellent packaging”

Helpful Report

Posted 6 years ago

“very happy with the price and service.”

Helpful Report

Posted 6 years ago

“to return items it costs. not good, some product like sizes of jumper the small looks like it larger”

Helpful Report

Posted 6 years ago

“Goods arrived on time and communication from Cruise was good throughout.”

Helpful Report

Posted 6 years ago

“Clothing and shoes have great choices. I bout items in sale which was great. Shopped instore and online - I do prefer instore however I find the staff rather miserable and not very welcoming. Online seem to have more selection and I would prefer this instore to help save the high streets.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews