CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service phone line was very helpful regarding an overpayment in item. Have since returned item for exchange in size and am still waiting to hear back .”

Helpful Report

Posted 4 years ago

“Top class all around clothing and delivery perfect , shopped in the Edinburgh store along time as an Edinburgh boy 👌🏻👍🏻😀”

Helpful Report

Posted 4 years ago

“Great stuff great prices fast delivery”

Helpful Report

Posted 4 years ago

“Item had not been received yet. Query logged with customer services and awaiting response”

Helpful Report

Posted 4 years ago

“Was slightly concerned , but proved unfounded . Product and service excellent .”

Helpful Report

Posted 4 years ago

“I bought items and received a text to say they were being delivered, but the courier said they didn't have them. I emailed customer service who replied 2 days later to say they would look into it but a day later nothing. what service?”

Helpful Report

Posted 4 years ago

“Great service & easy to deal with.”

Helpful Report

Posted 4 years ago

“Absolutely shocking delivery time and very little communication as to where my parcel is still awaiting my parcel which was ordered last year still not notified as to where it is or what had happened to it”

Helpful Report

Posted 4 years ago

“Expensive delivery, poor packaging for an expensive item could have been easily damaged - but I’m happy with the product!”

Helpful Report

Posted 4 years ago

“Great company to deal with, I called the Glasgow branch and although they didn't have what I was looking for the girl I dealt with was very helpful, and advised me to purchase online as they could tell one of their branches down south were showing one in stock. I purchased and it arrived in time for Christmas. Very happy wife!”

Helpful Report

Posted 4 years ago

“Not a happy customer! I ordered Alexander McQueen trainers in a uk size 3 and paid for delivery. I received a size 5 and when calling up the man I spoke to said I would have to come to the store and do an exchange to get the 3 therefore defeating the purpose of delivery. I also asked if the shoes could have been put on hold to which he said ‘na, we don’t do that!’ I said it wasn’t my fault the wrong size of shoes had been delivered and the reply I got was ‘well there is not much else I can do about it’. I ended up going to Flannels as it was closer to home and the gentleman I spoke to was exceptional nice and helpful. He couldn’t stop apologising much to the dismay of Cruise. He said if I had called flannels out of courtesy they would have put them past for me. Although the supervisor in flannels couldn’t do anything about the delivery as it was online he did give me the customer service number to contact. Flannels I could not fault, Cruise on the other hand . . .”

Helpful Report

Posted 4 years ago

“Very good coat that I ordered!”

Helpful Report

Posted 4 years ago

“Great experience. Fast. It was a pleasure to buy from cruise. No idea what the matter was with other reviews.”

Helpful Report

Posted 4 years ago

“Expensive delivery. Very poor quality product (Stone Island) and you have to pay to return. I won't use Cruise again - I will find the same product elsewhere.”

Helpful Report

Posted 4 years ago

“Only used them twice but from start to finish both transactions were fantastic, will definitely use them again.”

Helpful Report

Posted 4 years ago

“Great choice of products & super fast delivery.”

Helpful Report

Posted 4 years ago

“Super fast delivery and great overall experience”

Helpful Report

Posted 4 years ago

“Fast delivery. And great quality. Very happy with the jumper”

Helpful Report

Posted 4 years ago

“Excellent quality,good price 👍”

Helpful Report

Posted 4 years ago

“Hi to be honest I’m not happy with the service as I still haven’t received my order after paying the £6.99 for next day delivery to my selected store, I have phoned customer services who told me they will deal with my order & that they would get back to me about it via email & I still haven’t heard where my order is or when it will be available for collection so to be honest I’m actually quite disappointed!!!!”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews