CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great prices and fast delivery!”

Helpful Report

Posted 5 years ago

“Decent website. Easy to order. Good selection. Pity returns are not free.”

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Posted 5 years ago

“Didnt get the items i wanted due to it not being available. Yet the item is still showing on the website in stock. I have been charged a delivery charge for an item i didnt even want. Absolute poor service. Never again”

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Posted 5 years ago

“Order took a day longer than expected. Other than that, good”

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Posted 5 years ago

“Quick delivery and as always a high standard of product and packaging”

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Posted 5 years ago

“The service is excellent and quick delivered my parcel. Also the price too.”

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Posted 5 years ago

“Sjhipping should be free when spending over a certain amount, say £100?? It would encourage more sales”

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Posted 5 years ago

“Paid next day delivery never got it to next day, I would like refund for delivery please what’s point having service that doesn’t work and charging for it”

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Posted 5 years ago

“Decent came quick”

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Posted 5 years ago

“The packaging for my item arrived.. without the item. Day 4 and still no real answers from them, very dissapointed.”

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Posted 5 years ago

“Very easy to order and submit my purchase as well as paying for it. But I’ve yet to receive my parcel or delivery times or email to confirm which delivery company will have the parcel & no time or date specified for delivery even tho it says 3/5 working days and this is now the 6th working day this was ordered last Wednesday would like day to day updates/emails on the whereabouts of my parcel. Other than that all has been a good experience. Thanks”

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Posted 5 years ago

“Great selection of clothes and shoes. Very quick delivery”

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Posted 5 years ago

“Awful service from online store. Paid for next day delivery and kept being delayed so in the end the product didn’t arrive. Misleading to offer and charge for a service you can’t provide. Asked for my complaint to be escalated but again not actioned very disappointed”

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Posted 5 years ago

“Missing the item from the order and very late customer reply. I would rather buy with others website than from cruise.”

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Posted 5 years ago

“Great delivery process, but their returns policy and communication is a joke.”

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Posted 5 years ago

“I paid extra money for next day delivery, but my item didn’t come on time, and the items that I bought for birthday, in order to make it work, I need go to pick it by myself , and I spent extra £46 for taxis.”

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Posted 5 years ago

“Unhappy with the delivery service. Ordered 4 items on the Sunday and expected all to have arrived by Thursday as went on holiday on the Friday. 1 t shirt came on Wednesday and the other 3 items never arrived till the Friday so did not receive in time. Didn’t think this was acceptable especially after paying £7 delivery for 3-5 working days and not getting any option for next day delivery.”

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Posted 5 years ago

“Beautiful piece of Versace belt, very good and quick and efficient service and was delivered within a day , would love to shop in future and keep up your best service and quality original products . Humera”

Helpful Report

Posted 5 years ago

“Although the item was not dispatched for a few days it still managed to get delivered on time. Pretty amazing. The item was very well packaged, still in the Gucci box and was wrapped in bubble wrap. All round very good service, would definitely order again.”

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Posted 5 years ago

“I like to buy clothes from cruise and shop alot in your stores . I jst find that delivery charges are to expensive on the online items . All my friends agree and also shop alot with cruise”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews