CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“This is the first time I have bought clothing from on line . I normally go in store. But l can say that the service I have received has been excellent. From ordering to the delivery.”

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Posted 4 years ago

“Not received parcel on the day I was supposed to and no update or reply from customer service.”

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Posted 4 years ago

“Very happy with Cruise, my delivery came the next day with no hassle.”

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Posted 4 years ago

“I ordered some clothes and forgot to use the 20% FF20 code. I contacted customer service and asked if it could be put on at their end. It took 4/5 days for them to get back to me and under the recent circumstances I appreciate that but they have said they will add the discount. Happy”

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Posted 4 years ago

“Even though we are experiencing this terrible virus I was kept updated regarding my order. Very impressed”

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Posted 4 years ago

“Absolutely terrible I received the wrong t shirt and I have been trying to contact you guys for 3 days but still no reply.”

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Posted 4 years ago

“Always enjoy looking on cruise for designer wear top names at good prices”

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Posted 4 years ago

“I ordered a pair of trainers when I Received my order I opened it and to my horror there was only one trainer in the box it's taken me six days of emails to get a response from cruise no apology just we'll get dpd to pick your item up great customer service I don't think so”

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Posted 4 years ago

“Shocking that you get charged for postage after spending over £500”

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Posted 4 years ago

“fast in delivery which is sooo good”

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Posted 4 years ago

“Jackets were a lot thinner than I expected but more disappointing was that both the T-shirts arrived with the security tags still on them. How am I supposed to remove them?”

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Posted 4 years ago

“Great service, quality product”

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Posted 4 years ago

“Very disappointed that I received a garment that was soiled. Also not happy that I had to spend over £11 to return items registered post. As I had to pay delivery it should at least be free returns.”

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Posted 4 years ago

“Quick delivery and well packaged. Thanks”

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Posted 4 years ago

“Very poor I ordered Vivienne Westwood earrings and a necklace. Two boxes came earrings in one the second box was empty no necklace. I know because of covid19 there maybe less staff working. But we can’t get any contact with cruise so have no idea how to get a replacement or refund , disappointing service.”

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Posted 4 years ago

“I think with the price of item I purchased it should have been free delivery.....”

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Posted 4 years ago

“Very good price and very easy order process”

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Posted 4 years ago

“My product didn't arrived.”

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Posted 4 years ago

“At time of purchase this item was still at £350 full U.K. RRP on the Burberry website. Cruise supplied it for £196 plus delivery which arrived next day by DPD. Delighted with both the scarf I ordered and the excellent service.”

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Posted 4 years ago

“Always very happy with the service from Cruise, would definitely recommend them to anyone shopping online. Excellent selection of good quality fashion at reasonable prices. Delivery also very good.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews