CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The image on your website of the product I brought was nothing like what it was in real life. Then I have to pay to return it. Total joke £6 for delivery is way to expensive. So I’ve paid £10 just to see a product in real life and send it back to you. Would make more sense if you just put more accurate pictures on your website?”

Helpful Report

Posted 5 years ago

“Easy to use. Quick delivery. Excellent”

Helpful Report

Posted 5 years ago

“Not too happy that postage isn't free above a certain amount. Same for the returns process. Many other online retailers have this facility.”

Helpful Report

Posted 5 years ago

“Excellent service and price very adequate ...love shopping here”

Helpful Report

Posted 5 years ago

“Very happy with the service and delivery.”

Helpful Report

Posted 5 years ago

“Great products at competitive prices. The fact that you have to pay for delivery despite spending nearly £200 does however not sit well at all.”

Helpful Report

Posted 5 years ago

“Everything was really good apart from I ordered two items and you sent them separately for me to collect without telling me this. Therefore I had to travel twice when I could’ve only had to have made one trip if you would’ve told me. This was an extra time and cost wasted.”

Helpful Report

Posted 5 years ago

“Wasn’t sure if sizing on a Stone Island jacket. Store in Belfast didn’t have colour I wanted. Phoned to ask could I try one on and explained I’d order online as they weren’t doing orders. Said it was grand ( I felt rude!!) and let me try. That’s excellent service. Same price as the shop which I feel all stores should be. Jacket arrived and well packaged in a smart zipped holder. Very pleased thank you.”

Helpful Report

Posted 5 years ago

“Absolutely love it.”

Helpful Report

Posted 5 years ago

“Quality, reasonable prices . Quick delivery”

Helpful Report

Posted 5 years ago

“Incredible quality and superb deals I have shopped here numerous times and have never been disappointed.”

Helpful Report

Posted 5 years ago

“Online and in store superb range of clothes but to pay for post and package when other sites are free over a certain amount is shocking.”

Helpful Report

Posted 5 years ago

“Ordering was easy,delivery was quick! Only thing I ordered a Vivienne Westwood scarf, wasn’t impressed with clear packaging thought with the price of scarf it would be in a box”

Helpful Report

Posted 5 years ago

“Item received was wrong colour, bag was ripped upon delivery, item had a rip about an inch long on it. Not happy at all.”

Helpful Report

Posted 5 years ago

“The first time i wore this shirt both buttons on the left side came clean off”

Helpful Report

Posted 5 years ago

“Great website, easy to navigate. Order delivered very prompt and hassle free. Very happy with the coat I have ordered.”

Helpful Report

Posted 5 years ago

“Nice t Shirt got a couple of Helmut lang shirts well done fast delivery”

Helpful Report

Posted 5 years ago

“Excellent service! Product was exactly why I ordered and came in a lovely zipped bag. I paid for express delivery and it came on time. Thank you”

Helpful Report

Posted 5 years ago

“Delivery really slow”

Helpful Report

Posted 5 years ago

“Good not fast though”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews