“I was promised a slot at Early Bereavement Counselling, with a 4 or 5 week waiting list. 10 weeks on and no-one has contacted me, despite having my 'phone number and email address. They seem to care more about having a name as a Charity than fulfilling their stated purpose.”
“Cruse want so much information. Why do they need your phone number, your full postal address and your date of birth? They don't need all of that information. Stopped applying.”
“My experience with Cruse Bereavement Support has been nothing short of distressing. Seeking support after the loss of my grandmother, I was met with shocking insensitivity from a volunteer who used distressing language and actively discouraged me from seeking help from Cruse, instead suggesting another organisation. This was completely inappropriate and made an already difficult time even harder.
I lodged a formal complaint and was assured an investigation would take place within 14 working days. Ten months later, I had heard nothing. When I followed up, I discovered the person handling my complaint had left, and my concerns had seemingly been ignored. The complete lack of communication and accountability is appalling.
Cruse claims to support the bereaved, yet my experience has been the opposite. I strongly urge anyone seeking compassionate care to look elsewhere, as this organisation has demonstrated nothing but indifference and incompetence.”
“I got referred by my GP after my mother died in March. Had an assessment & was told I will be on a waiting llist. Rang them a month later as their website said " open for referrals ". I gave them my details & they said they were still working on January
referrals & confirmed that I would not been seen for at least 5 months. Might aswell go through this alone. Grief councelling that only sees you 9 months later. POINTLESS!”
