CSJ Reviews

Name: CSJ
Address: Unit 1Ochilview Business Park, Falkirk
Rating: 4.55

4.6 Rating 580 Reviews

91 %

of reviewers recommend CSJ

Company Reviews

Questions

Metrics

4.6

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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Mr & Mrs McFarlane

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Chris Muir

Colin Masson

Anonymous

Anonymous // 01/01/2019

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“Stevie and Jock fitted 6 Windows French doors and outside Kitchen door in 2 days. Turned up on time and hard at it both days. Happy with outcome. Would recommend. Thanks.”

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Posted 2 years ago

“Stephen and jok from csj where first class arrived on time go above and beyond as always good workmanship explained the full job from start to finish would highly recommended”

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Posted 2 years ago

“A well merited five star for the service from start to finish all at a reasonable price. The quality of the work, replacing eleven windows of various sizes, was outstanding in particular the way in which the team cleaned up after each stage. All this in a pleasant and cheerful manner. If you are considering window replacement this is the company to engage.”

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Posted 2 years ago

“Fantastic service and install from team 3 Brian and Liam . Tidied up at the back of them . Happy customer”

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Posted 2 years ago

“The workmen arrived promptly and got on with the job, it didn’t take them long to install the window and it looks great. I give 4stars because they were not very tidy, I have had to take plastic out my gutter and remove silicone which had fallen onto my decking and stuck. Would I use this company again, yes I would.”

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Posted 2 years ago

“Team 2 James dean & fraz did a very good job. They were very pleasant and tidy workers.”

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Posted 2 years ago

“After a couple of years of let downs I got Csj recommended to me and 2days after I called project manager John Bryson visited me,4 weeks later I have a beautiful extension to my lounge, work never stopped and all the workers were very professional and tidy with John in most days to oversee this. Thanks guys”

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Posted 2 years ago

“CONSERVATORY BUILD 1 star for CSJ 5 star for all the contractors We would like to thank all the contractors John Bryson project manager, Mark and Ian joiners, Gary and Jamie builders, Laurie plumber, Sam painter, and the electrician. All the above were very professional through some difficult times caused by covid, material shortages and long delivery times. This was all controlled by a very good project manager John Bryson who managed all the problems. The company of CSJ has been very disappointing in comparison to all the tradesmen. On 2 instances part of the build was measured wrongly by their “surveyor” resulting in weeks of delays while new glass frontage was manufactured. On neither of these occasions did the management contact us to apologise for the mistakes and delays. This was our 3rd project with this company, the first 2 went without a hitch, this one was problematic from the start. Finally the project is complete to the standard expected.”

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Posted 2 years ago

“Very happy with my new windows. James, Hector (Dean) and Fraz did a great job, and cleaned up after. Happy, friendly team.”

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Posted 2 years ago

“Wouldn't use ever again. Front door has been waiting a repair for over a year now. Been told they are in liquidation however they are still running around in CSJ vans. Shoddy workmanship from the start should have cancelled the order when they had to remeasure twice as they had the wrong measurements would give zero stars if I could DO NOT GO NEAR THEM AFTER SALES SERVICE A DISGRACE”

Helpful Report

Posted 2 years ago

“Product Quality - 5/5 Service delivered by tradesmen - 5/5 Company promises - 0/5 I went through CSJ as one of their door to door salesmen knocked and gave me all the right messages, I had wanted to get the Windows done for a while anyway. I then had a chap by the name of Gavin come out and do the initial measure up and quote. During this process, I had mentioned that we wanted the roughcast doing as well, and he said that CSJ could provide that. I asked if it would be covered by any sort of guarantee and he confirmed it would receive the same 10 year guarantee that they give with Windows and would be a great selling point when it came time to sell my property. I decided to proceed with both Windows and roughcast despite the rather steep price because I wanted the guarantees, I knew I could get the job done at half the price through people I know but the work would have no guarantee and it would add little to no value when I go to sell. Signed on the dotted line, work commenced a few weeks later, all of the tradesmen on site were great, kept the place tidy, did a fantastic job and the work spoke for itself. I had to call the office several times in order to get confirmation of when people were coming out and got little response via email or phone. I often had to get one of tradesmen to relay my message as I could not get a proper response. On completion of the work, I was sent the guarantee for the windows but nothing for the roughcast. I queried this via email initially with their office staff and once again was ignored and got no reply until I followed up via phone. They proceeded to tell me that they do no supply guarantees for roughcast jobs. I explained that this was not what I was sold and that the only reason I took the job was for the guarantees. They said they would investigate and come back to me but I've never heard anything since despite several chaser emails. What should have been a 5 star review without question is now a 1 star review because unfortunately CSJ, your word is not your bond. You've had my money and now you're not interested. You've failed to deliver on what was promised and sold to me. CSJ, I shall be pursuing this through legal avenues, expect to hear from me soon. For anyone reading this, the quality of the work is good, but be prepared to have terrible communication and potentially be miss-sold.”

Helpful Report

Posted 2 years ago

“So many things went wrong with the fitting of my front door. Initially we were told our doors were damaged the day before the fit date so we had to wait another month. Not a great start. After fitting the doors (both front & back) CSJ had to return several times to replace the front wall panelling, initially due to staining and a dent and then because it wasn’t straight and in the end damaged the rough cast. They returned again without any communication to replace it again, although damage is still visible and the fitting of the right side panel makes the door look bevelled. I sent a letter recorded delivery to the top boss and he didn’t even do the courtesy of a reply. Very disappointing as I had such high hopes given the other reviews and that of my mother who had work done.”

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Posted 2 years ago

“Do not use this company, repeated attempts to get someone to carry out repairs after the works carried out, now have emails answered with an auto reply message. Phone calls and promises that it will be fixed and still nothing. Wish I had never let them carry out the work.”

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Posted 2 years ago

“CSJ provided us with excellent service. They removed our front window and replaced it with a beautiful picture window. The workmanship was first class and we are delighted with the result. They also covered all the room furniture and cleared all the debris. We have already noticed that we are not suffering from drafts. Thank you Paul and Margaret Lynch, Haddington. We sent our payment this morning at the bank. Let us know if there is any problem.”

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Posted 2 years ago

“As other people as saying do not go near this company. They did our roofline. We now have mould. I phoned and was told CSJ has gone into liquidation. Their saleman came round to check all was okay and told me to report this. They are still offering this service but we are not covered. Avoid this company at all costs. Terrribel service.”

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Posted 2 years ago

“We had a leak on a conservatory roof that we believed was covered under a 10 year guarantee. When we called the 0800 number shown on the website and our guarantee we were told CSJ had gone into liquidation and the guarantee was no longer valid. Why is this website still under the CSJ name when the company does not exist?”

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Posted 2 years ago

“Shocking company to deal with….my family was promised the moon but they did not deliver on any count. They reneged on promises to install the correct window mounts,tried to leave the old frames in situ & have taken over two months to finish the job. The house was a state after they’d gone & they left the exterior of the house a mess. Most of the staff were horrendous to deal with with the exception of a couple of people-most were rude, patronising & worst of all they lied repeatedly…I honestly wouldn’t touch this company with a barge pole if you want a stress free window installation…”

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Posted 2 years ago

“Please please think twice before using this company. Wish I had. Promise after promise. Lie after lie. The right hand doesn't know what the left is doing. Utterly fed up off being treated like a fool. Had a very expensive cost to get my house back in order. Some people were nice, others well all I will say no comment. Company should be ashamed at way they are treating customers.”

Helpful Report

Posted 2 years ago

“Not a good experience Company not up to date with legal requirements regarding build work (so be weary if doing extensions) and wanted to add additional considerable expenses to a fixed price to cover their errors. 6 months they have taken so far for the finalised drawings/warrants/sign offs etc and still no sign of them. Company makes promises on dates prior to contracts being signed but they are then more than happy to ignore you and let these dates go by. Hard company to get hold of if any complaints. Name of this company is a liquidated company so paperwork is through some other company in small print.”

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Posted 2 years ago

“James & Lyall did a great job fitting our new composite door today. They arrived on time, were friendly and professional and cleaned up afterwards. We are very happy with our new door and we highly recommend CSJ.”

Helpful Report

Posted 3 years ago

CSJ is rated 4.6 based on 580 reviews