CSJ Reviews

Name: CSJ
Address: Unit 1Ochilview Business Park, Falkirk
Rating: 4.54

4.5 Rating 584 Reviews

90 %

of reviewers recommend CSJ

Company Reviews

Questions

Metrics

4.5

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had the guys call round Inverness so we arranged an appointment as the windows we had were ancient double glazed wooden frame. The salesman we had was ok he said a price and we said ok and did the application there and then. Once he had gone I had a look into it more and was clearly being over priced so make sure you tell them you will get quotes first. I cancelled my application and we then re agreed a much more reasonable price for 9 windows and a new back door. Anyway the standard of the work is top notch but there was some redeemial work required which was done over the couple of visits they did. Then there was a slight issue with back door closing stiff which they came up for but still does not close totally right, I emailed about this a few weeks ago now and heard nothing back. Otherwise would have been 5 stars. If you are thinking of using these guys be assured they are very good. I am not going to chase about the back door because I can't be bothered now and seem like I am being a pain in the *#@* 😂. Be sure you get a good deal and the payment options are diverse. Team 2”

Helpful Report

Posted 5 years ago

Thanks for leaving a review and mentioning Team 2. We are pleased you are a happy with your windows and doors. In regards to the back door I have arrange for the admin team to arrange a engineer visit to fix the door.

Posted 5 years ago

“Stuart Carson arrived a little late due to traffic conditions on the A9 but once here got on with the work required and did a very good and tidy job.”

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Posted 5 years ago

Thanks for your review and mentioning our Engineer and great workmanship.

Posted 5 years ago

“excellent service from team 3 , bryan, james and spence,who worked non stop and were very polite and did an great job thanks guys”

Helpful Report

Posted 5 years ago

Thanks for your review and mentioning Team3. We are more than pleased to hear the great feedback.

Posted 5 years ago

“Just had second window replaced by CSJ. As before, I am very happy with the result. The process was well-organised from initial w enquiry, right through to installation. Very short waiting time, Bryan and Spence arrived promptly and got the job done quickly and efficiently, despite rain becoming heavy. Team were polite and helpful and cleared everything up. As before, the only sign of any work is a lovely new window! I am already considering further work. Many thanks.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review and thanks for mentioning the team. We are pleased to hear that the standard of customer service is high and you are happy with the quality of our windows.

Posted 5 years ago

“Central Scotland Joinery (CSJ) replaced the roof-line around both our house and separate double garage, four external doors and eleven windows. At the initial meeting to discuss replacement of our windows and doors, we were asked what type of job we wanted. We replied that we were not looking for the cheapest installation but a quality job at a reasonable cost. The installation took place between 24 June and 3 July, 2019. Whilst there were elements of the installations which were not entirely satisfactory and shortcomings that required further attention, CSJ were very prompt in addressing any concerns, defects and the inevitable remedial works for a project of this size, which was completed to our entire satisfaction on 2 September. In terms of end quality of installation, you can take some comfort that, providing you take a keen interest in overseeing the work being done, they have a willing work force who are keen to provide a quality job, albeit at the upper end of cost expectations. It is not unfair to say that there was considerable time pressure on our windows / door team on the final Wednesday, as they were committed to undertake a new job the following day, in the North of Scotland. Things were more than a little frantic! What tips can we give ? 1) Whilst we are now very satisfied with the completed job and the quality of materials used, this should not detract from good practice in obtaining competitive quotations from 'trusted traders' of comparable quality. Our preferred CSJ sales executive was Gavin Keith who was very thorough. 2) If considering roof-line replacement, insist upon Andy, Mel and Ivor carrying out your job, who were extremely personable, competent and thorough. Finally, a special note of thanks to Jack, the plasterer, George, the roofer and, particularly, Stuart, the engineer, who attended to any deficiencies in the installation and remedials resulting from it.”

Helpful Report

Posted 5 years ago

Thanks for your review and mentioning our tradesman and sales executive. We are pleased that you were happy with our service and product.

Posted 5 years ago

“Just had 9 windows and a new door installed by Team 3: Bryan, Scott and Dean over the last few days. Excellent team! Everything completed efficiently, effectively and on time. Very happy with the service provided from start to finish. Would recommend CSJ to anyone looking to have new windows installed and joinery work done. Many thanks to Bryan, Scott and Dean and everyone at CSJ!”

Helpful Report

Posted 5 years ago

Thank you very much for your review and for mentioning Team 3. We are proud to achieved your expectations.

Posted 5 years ago

“Team 4 - The two guys replacing the front door have done an excellent job and were exceptionally polite and informative during the task. I have no hesitation in singing their praises and would recommend your company to our friends.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 4. We are proud to installed your door and for the excellent job and customer service.

Posted 5 years ago

“Had Team 3, Bryan and Greg, they did a great job, door looks lovely”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 3. Our company values customer satisfaction as top priority and quality of our products.

Posted 5 years ago

“Team 4 have done a super job this morning . Very helpful and friendly. Transformed our room many thanks Karen Cannon”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 4. We are proud to installed our products in your home and for the excellent job and customer service.

Posted 5 years ago

“The service and quality of installation we received yesterday was professional and courteous. Liam, Callum and Dean (team 4) arrived promptly and checked everything with ourselves before proceeding. My husband and I are both very happy with the quality of the installation of all 5 windows. All three were friendly and wanted to ensure they delivered a fantastic service. I would highly recommend this company and we will be returning for any future needs we have, due to the service received.”

Helpful Report

Posted 5 years ago

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Posted 5 years ago

“1st class job from Team 4 Liam, Callum & Adam, Lovely guys very efficient job. Fitted a patio door and left no mess, you'd hardly know they'd been apart fromm the new door. 😀 Thanks guys.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 4. We are proud to installed our products in your home and for the excellent job and customer service.

Posted 5 years ago

“1st class job team 4 Liam Callum & Adam, Lovely guys so polite, So tidy and cleaned up no mess So delighted with my new front door would highly recommend”

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Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 42. We are proud to installed our products and for the excellent job and customer service.

Posted 5 years ago

“Fabulous new front door and 2 windows replaced. Guys were on time and worked their little socks off. Cleaned up after too.”

CSJ 5 star review on 23rd September 2019

Helpful Report

Posted 5 years ago

Thanks for leaving a review. We are proud to provided you an excellent job and customer service.

Posted 5 years ago

“Delighted with my new window. Team 2, Jimmi, Steven and James did an excellent job. Great teamwork. Everything finished beautifully. Would definitely use them again.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 2. We are proud for the excellent job and customer service. We look forward to serving you again.

Posted 5 years ago

“Calum and Liam of Team 4 done an excellent job of my new windows, the attention to detail is superb and their politeness made them a doddle to deal with, great products, great service and truly great craftsmanship, thanks again team 4!”

Helpful Report

Posted 5 years ago

Thanks for leaving us such a wonderful review. We are glad that you loved our products and services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Posted 5 years ago

“Delighted with my new window. Reasonable price for high quality item. Process was handled professionally and helpfully from initial survey to installation. Liam and Callum did a fantastic job of installation, leaving everything beautifully finished and tidy. Only hiccup was one handle arrived cracked and had to be replaced at a later date, hence not the 5 stars. Have already booked another window replacement from them.”

Helpful Report

Posted 5 years ago

Thank you for leaving such a nice review and mentioning Team 4. We are pleased that you delighted with our service & products. Our company values customer satisfaction as top priority and we are committed to our customers. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Posted 5 years ago

“Had 4 Windows installed today by team 4 calum,Spencer and 2 others, who I didn't get names for. Arrived promptly. I left to to install windows, came back when job completed. Have to say installation looks superb. Some snagging, but assured that it will be rectified. Very polite and hard working team.no mess left.highly recommend.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 4. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Posted 5 years ago

“Very please with new window very tidy excellent service”

Helpful Report

Posted 5 years ago

Thanks for leaving a review. We are proud to installed your windows and for the excellent job and customer service.

Posted 5 years ago

“Very pleased with Calum and Spencer’s work two very pleasant laddies very polite nothing too much trouble.”

Helpful Report

Posted 5 years ago

“Team 2 were great. Arrived on time, did a wonderful job installing our new front door, were very polite and courteous and tidied everything up when they were finished. Thanks to Jimmi, Steven and James, job well done.”

Helpful Report

Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 2. We are proud to installed your Door and for the excellent job and customer service.

Posted 5 years ago

CSJ is rated 4.5 based on 584 reviews