CSJ Reviews

Name: CSJ
Address: Unit 1Ochilview Business Park, Falkirk
Rating: 4.55

4.6 Rating 580 Reviews

91 %

of reviewers recommend CSJ

Company Reviews

Questions

Metrics

4.6

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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Mr & Mrs McFarlane

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Chris Muir

Colin Masson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our new door was installed last week, while very happy with product the customer service of the Team was not so good. We have used CSJ before and on the strength of previous experience both product and service, we signed on dotted line without usually shopping about. Previous installation teams have been polite, courteous and explained product on completion. The Team (Team 3) were surly and explaining after installation was an after thought. One of the team using bathroom left muddy footprints on stair carpet. There seemed to be a lack of care, including chipped paintwork. Mixed review - good quality product, however service to customer lacking with this Team.”

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Posted 4 years ago

“Team 2 arrived this morning to install three windows - I was amazed at how quickly and efficiently the job was done. Very pleased with my windows, the workmanship and the professionalism of the team. Thank you M Gibbon.”

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Posted 4 years ago

“Company was great to use. Very knowledgeable and reliable. Guys installing the door were early and done a great job. No faulting them at all.”

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Posted 4 years ago

“Impressive quality products Helpful fitters looking to do a good job Minimal disruption Our door was supplied with a letterbox which wasn't ordered, but correcting the error was no porblem. Hence the four stars”

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Posted 4 years ago

“team 3 bryan and stuart arrived this morning to put new windows in was very happy with job done and they cleaned up inside and out before they left this is the second time we have used csj would use again”

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Posted 4 years ago

“The team (James, Bryan and Scott) worked very hard and completed the work in the time agreed. They were very tidy, kept the surroundings well cleaned up and outside was pretty tidy when they left too. It was a wet and windy second day which was quite unpleasant for them. Thanks lads...good job.”

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Posted 4 years ago

“James, Bryan and Scott replaced my windows with beautiful new ones. Their work was quick and efficient. They cleaned up thoroughly afterwards and were helpful and polite throughout. I am very impressed.”

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Posted 4 years ago

“My Windows are poor and have been waiting for repairs Windows not sealed properly have used firm before and the Windows were excellent that is why I went back unfortunately this time round it has been a different and more expensive experience”

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Posted 4 years ago

We would like the opportunity to investigate your feedback further. Please could you contact us at mail@csj.co.uk or call our team at 0800 955 6560? We’ll work with you to resolve the issues as quickly as possible.

Posted 4 years ago

“would NEVER use again. had nothing but problems with my doors. still have not fixed the problem 😡 they don't even get back to you. been waiting a month for a decision. still no answer. would avoid at all costs. would give no stars if I could.”

Helpful Report

Posted 4 years ago

I am very sorry that you feel this way. We have advised you to keep the room temperature to normal level(approximately 20 degrees) which would remedy the condensation and issue with the door. A room needs to be a adequate temperature level and ventilated for natural products like your door to maintain.

Posted 4 years ago

“Very happy with my new windows. Workmanship and fitting excellent by Team 3 Bryan, James, Scott and Robbie.”

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Posted 4 years ago

Thanks for taking the time to leave a review, and mentioning our Team 3. We are proud to installed our windows and for the excellent job.

Posted 4 years ago

“A company that does not care about customers and disregards complaints. Very bad experiences.”

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Posted 4 years ago

“Many thanks for repairing my garage door quickly and at a great price!”

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Posted 5 years ago

Thanks for taking the time to leave a review and mentioning our customer service.

Posted 4 years ago

“Many thanks to your company and staff for providing a first class service in installation, customer service and after sales care. Six years after my door installation, it developed a fault. It was replaced without any quibble. So rare to get a company to uphold their guarantee, so positively. I have no hesitation in recommending CSJ to anyone considering window or door replacement.”

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Posted 5 years ago

Thanks for leaving a review, and mentioning our customer service. We are proud to be a company who promise a 10 year Guarantee and stand to it. Thanks for also happy to recommend our Company.

Posted 4 years ago

“Team 2 Robbie Stephen and jimmy were amazing Really friendly, arrived on time and got straight to work transformed my house within days. Answered any questions I had about my windows and doors and done a great job of tidying up after them self’s. Would Recommend this company to anyone.”

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Posted 5 years ago

Thanks for leaving a review, and mentioning our Team 2. We are proud to installed our products in your home and for the excellent job and customer service.

Posted 4 years ago

“I had a new door fitted this morning by Bryan and Dean, Team 3. I love the door. They were quick, efficient, very competent and cleared everything up after them. They arrived on time and were very polite and respectful. They explained the key system to me and demonstrated it clearly as well as making sure I knew how to order another one if I should need it. They were wonderful and I would certainly recommend the company to others.”

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Posted 5 years ago

Thanks for taking the time to share your prestige opinion on our company and employees. We take pride in giving outstanding service every customers and we're over joyed to receive your compliments and appreciation.

Posted 4 years ago

“Team 3: Bryan, Spence & James arrived on time. Very friendly, polite and professional tradesmen. They done a first class job replacing windows in very wet weather which didn't keep them from their work. All in all, a great job done by a good bunch of guys, and they even tidied up after themselves. Once again thank you. Highly recommend CSJ and their team3”

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Posted 5 years ago

Posted 4 years ago

“We had the guys call round Inverness so we arranged an appointment as the windows we had were ancient double glazed wooden frame. The salesman we had was ok he said a price and we said ok and did the application there and then. Once he had gone I had a look into it more and was clearly being over priced so make sure you tell them you will get quotes first. I cancelled my application and we then re agreed a much more reasonable price for 9 windows and a new back door. Anyway the standard of the work is top notch but there was some redeemial work required which was done over the couple of visits they did. Then there was a slight issue with back door closing stiff which they came up for but still does not close totally right, I emailed about this a few weeks ago now and heard nothing back. Otherwise would have been 5 stars. If you are thinking of using these guys be assured they are very good. I am not going to chase about the back door because I can't be bothered now and seem like I am being a pain in the *#@* 😂. Be sure you get a good deal and the payment options are diverse. Team 2”

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Posted 5 years ago

Thanks for leaving a review and mentioning Team 2. We are pleased you are a happy with your windows and doors. In regards to the back door I have arrange for the admin team to arrange a engineer visit to fix the door.

Posted 5 years ago

“Stuart Carson arrived a little late due to traffic conditions on the A9 but once here got on with the work required and did a very good and tidy job.”

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Posted 5 years ago

Thanks for your review and mentioning our Engineer and great workmanship.

Posted 5 years ago

“excellent service from team 3 , bryan, james and spence,who worked non stop and were very polite and did an great job thanks guys”

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Posted 5 years ago

Thanks for your review and mentioning Team3. We are more than pleased to hear the great feedback.

Posted 5 years ago

“Just had second window replaced by CSJ. As before, I am very happy with the result. The process was well-organised from initial w enquiry, right through to installation. Very short waiting time, Bryan and Spence arrived promptly and got the job done quickly and efficiently, despite rain becoming heavy. Team were polite and helpful and cleared everything up. As before, the only sign of any work is a lovely new window! I am already considering further work. Many thanks.”

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Posted 5 years ago

Thanks for leaving a review and thanks for mentioning the team. We are pleased to hear that the standard of customer service is high and you are happy with the quality of our windows.

Posted 5 years ago

CSJ is rated 4.6 based on 580 reviews