Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

Company Reviews

Questions

Metrics

1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Cult Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. No chance to contact with them.”

Helpful Report

Posted 4 years ago

“There is no tracking updates of my order since 11/3/2020 and they refused to refund me their only response is to wait I have been waiting for 48 days be careful they have a bad customer service”

Helpful Report

Posted 4 years ago

“There is no tracking updates of my order since 11/3/2020 and they refused to refund me their only response is to wait I have been waiting for 48 days be careful they have a bad customer service”

Helpful Report

Posted 4 years ago

“Bought one order but they charged my TWICE within seconds. Unauthorised transaction. No replies to emails Stealing money Please avoid this company Will have to report to trading standard”

Helpful Report

Posted 4 years ago

“VERY BAD!!! Stay away. They sent me the wrong product and I paid for next day delivery and didn’t get it next day!!! They wont even reply to my email Please DONT order from them!!!”

Helpful Report

Posted 4 years ago

“THE WORST COMPANY I HAVE EVER ORDERED FROM. I paid for next day delivery and I got my parcel 2 days later, and when I looked inside it wasn’t what I order. THEY SENT ME A WRONG ITEM. I sent them 2 emails and I had no response so far. Please avoid, they are extremely unprofessional.”

Helpful Report

Posted 4 years ago

“I don't usually write reviews but the service from this company has been so appalling. I would urge other people not to use them unless you absolutely have to. I placed a large order with them and the courier just left the package on my doorstep in full view of the street. Of course it was taken. I understand this is the delivery company's fault but Cult owe it to me as their customer to help resolve the issue. Even though it was very clear what had happened [the photo on the delivery co's own site proves this & their own site also states the doorstep is not a defined safe place], rather than refund or replace the items, they have just repeatedly said they need to contact the delivery co [why?] and left me out of pocket with no idea what's happening. They don't answer the phones or reply to emails. I understand that they will need recompense from the delivery co. But they chose to employ that company [a notoriously bad one] and they sent the package out without requiring a signature. I ordered in good faith from them, paid my money and have not received the products. And it's been a nightmare trying to resolve this. Any decent company would replace of refund without delay.”

Helpful Report

Posted 4 years ago

“First time customer. It was very easy to register and order and my goods were delivered within the five days as stated. Goods were well packed and I was notified by email at every step of the way, shipped with tracking number (and estimated date for delivery), arrived my country, out for delivery and finally delivered. Prices were fantastic and I will be ordering again and referring friends. Thank you”

Helpful Report

Posted 4 years ago

“Shipment arrived within the 5 days stated upon ordering. Great prices, easy to register and order. Delivery was to Bahrain which would normally take a lot longer so I'm really impressed. Each step of the way I was notified by email, dispatched with tracking number, arrived, out for delivery and finally delivered. My items were securely packed. I will be ordering again and referring friends. Excellent service.”

Helpful Report

Posted 4 years ago

“Fabulous customer service, had a few delivery problems that they sorted out and offered me a replacement. Very happy”

Helpful Report

Posted 4 years ago

“First time customers get the option of free delivery on their first parcel but as I needed the products the day after I chose to pay for next day delivery and did not get my parcels in time. When I called in they said that because I placed the order after 4 pm I wouldn’t be able to get the products in time which is understanding but it would be a good request for a company like cult beauty to add that comment in before you go ahead and pay for something that you’re not even going to get the benefits from! Very very disappointing!”

Helpful Report

Posted 4 years ago

“First time customer and purchased the £30 starter pack. Delighted with the contents and a total bargain. Unfortunately, this company use Hermes and they are a horrendous courier company. I'm wary to purchase anything from companies that use Hermes as I've had so many issues with them in the past.”

Helpful Report

Posted 4 years ago

“Excellent service. Good offers. Items are easy to track and always arrive on time.”

Helpful Report

Posted 4 years ago

“Parcel delivered by Hermes missing the expensive item although packing note said ‘included’. Tried multiple times to contact by phone & email on behalf of daughter. No response. Have contacted credit card company under sale of goods to get cash back and Trading Standards. Very iffy business - avoid.”

Helpful Report

Posted 4 years ago

“Everything, had to chase my order, had nightmare delivering it and then it was the wrong item, then took 3 weeks for a refund. My emails were ignored for the first 2 weeks upon sending a third it was merged by a member of staff and still no response, no one answered the phone upon ringing. It’s just been shocking! I was then told that as I had sent 3 emails This was why there was a delay in a response, bearing in mind I had notification that my emails had been merged together without anyone contacting me? Upon contact I was told I had to send a picture of the wrong item, because it’s my fault that someone at the company packed the wrong item which was over half the price cheaper! Making me feel like I’m trying to do them out of money! Please avoid!”

Helpful Report

Posted 4 years ago

“Placed an order on 28th of November 2019. I’ve had no Confirmation of order- i’ve sent numerous emails and NO RESPONSE? I paid by pay pal so i will open a dispute . Furious.”

Helpful Report

Posted 4 years ago

“Ordered quite a few items, received the package and missing one product. No response to my email, calls being dropped. Not how it should be dealt from a company big like this.”

Helpful Report

Posted 5 years ago

“I ordered eyebrow pomade and received the wrong thing. I called up and got a response straight away! They are sending the pomade I ordered for next day and letting my keep the other one they sent! I had great service and the person I spoke to was lovley highly recommended”

Helpful Report

Posted 5 years ago

“I was sent a wrong product so I had to send them a photo of the wrong product. I have been told the right product has been sent but still waiting for it. I have posted the wrong product back to them. My order number is 30302957”

Helpful Report

Posted 5 years ago

“It was the worst experience of my life. Cult beauty has made a lame excuse not to refund my money. They wasted my time almost a month to tell me they don’t want to refund. Please never buy anything from them. They should be banned.”

Helpful Report

Posted 5 years ago

Cult Beauty is rated 1.8 based on 330 reviews