Curology Reviews

Name: Curology
Rating: 4.31

4.3 Rating 1,356 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not satisfied in any way with the company. To start with, their products are overrated, when I started with the trial my skin was clear, but then it broke out again; it continued to have a cycle, just like it did prior to using their products. Secondly, their “in depth” Survey for your skin has a minimal amount of questions, and didn’t even have the options I needed for my skin type, which leads me to believe that they don’t formulate a product specifically for you and your skin, like all of the adds say. I think they have them pre-made to fit the answers, therefore it’s not fully customizable. Thirdly, their customer service is horrid—this is coming from a girl who’s father is a businessman and knows customer service better than most—I was one day late canceling my subscription, because I was on vacation, and when I reached out and explained my mistake, they didn’t give me any sort of refund or even a discount, what their customer service email virtually said, summed up, was; “your mistake, live with it.” Not impressed with anything about the brand, I feel like I was ripped off big time, and was dealt unjustly.”

Helpful Report

Posted 4 years ago

Hi Gwen, I hate to hear that your experience with Curology was less than what you had hoped it would be. I understand that frustration. We truly do believe in our products, but know they might not work for every one. Our providers work hard to create a formula based on your skin concerns and needs, but know that we cannot compound an infinite number of formulas and we take great care in testing our formulas before sharing them with members. Regarding your support experience, I will absolutely share your feedback with the team. I apologize that was your experience with our team! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“AWFUL CUSTOMER SERVICE!! Charged my account and still haven't been able to get into contact with them!! Website is AWFUL to read and is a total rip off of money for the small amounts you recieve. The only reason people buy this is because of the influencers who get paid so much money by them!! Fing awful. Do not support this company.”

Helpful Report

Posted 4 years ago

“I started getting acne at age 15. It wasn’t like intense cystic acne but it was still not great to live with. I started Curology after trying a ton of different products for years. I went to a dermatologist when I was 17 who first recommended 10% benzoyl peroxide wash (which destroyed my skin because I wasn’t told what type of moisturizer I should use with this too), Clindamycin (orally) and Doxycycline (orally). All of this did not really help, and the antibiotics made me feel terrible and depressed. I tried every top rated product you could think of for acne (proactive, etc) and spent probably thousands of dollars at Sephora. I finally caved into trying Curology at age 25 in October 2019 and it has legitimately changed my skin. I have a combo of Azelic Acid, Clindamycin and Niacinamide. I noticed a difference after about 3 days. I use it all over my face every night + morning with a Vitamin B serum and Kiehls lotion. If I ever forget to use it and feel a zit coming on, Curology stops it immediately. My skin has never been better in 10 years!!!!!! I am completely zit free at this very moment. I know maybe it won’t work for everyone - but if you were like me, and you tried EVERYTHING possible but nothing really worked, give this a try. I’ve now got my roommate hooked on it too who saw results in just 3 days like myself. Thank you to the Curology team for creating something that actually works.”

Helpful Report

Posted 4 years ago

Hi Becca, I'm so sorry you had to through all of those products with no avail, I understand how frustrating that must have been. I'm SO glad that Curology has helped clear your skin. Thank you for telling your roommate about us, I hope you both continue having an amazing skincare journey! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I had the worst breakout last year and spend $$$ on everything and anything to clear my skin. I finally decided to try Curology and it was the best decision I’ve made for my skin. It instantly helped redness and irritation and within 4 months my skin is free of acne. Ofcourse with some scars, hyperpigmentation and period pimples are inevitable. My provider has been so helpful! She gives me advices and recommendations on how to take care of my skin and I am so thankful. Not only do I save money on skin products but also simplified my skin routine.”

Helpful Report

Posted 4 years ago

Hi Kathleen, That's amazing to hear! I hope you continue having an amazing skincare journey, and thank you SO much for choosing us for it. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Curology is by far the worse product for someone who has little to mild breakouts. I thought I’d try it out to help get rid of occasional breakouts but it just worsen the acne even more. I started breaking out in areas I haven’t had acne in a long time. They say, it’s normal for the skin to “purge” the impurities and should go away in a few months- which I trusted...but after 4 months of trying and my skin just worsening, I call BS! Utterly disappointed.”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry that you've been experiencing more breakouts! Your provider is your best resource, so I would suggest reaching out to them, as they would be more than happy to offer suggestions, or change your formula if needed. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Curology made my skin break out really bad and after I stopped using it I got bumpy patches of scars that never go away. My skin is terrible, before it was like 5 pimples.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry about your experience, I understand how frustrating that can be! It's common to have an "initial breakout" when beginning prescription acne treatment, and your provider will be happy to give you suggestions! You can contact them here: https://curology.com/contact I hope this helps! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Curology worked for me!! I can’t say it will work for everyone... but my acne had gotten out of control and was only getting worse so I tried curology and saw results within a couple of month and I used it for about 7 or 8 months and now I am so much more confident with my skin!! I was worried that when I stopped using the product my acne would come back but it did not. I still get 2 or 3 zits a week but they go away quickly and are not painful as they were in the past. Thank you curology!!!!”

Helpful Report

Posted 4 years ago

Hi Kate, I'm SO glad that Curology helped you feel more confident in your skin! Keep glowing, and thank YOU for choosing us on your skincare journey.💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I've been using Curology for about 3 - 4 months now. I've tried to treat my own acne through store-bought products but nothing ever seemed to work. I was skeptical of Curology but after reading reviews I decided to give it a shot. The products they recommended to me in my treatment plan did not have the usual acne-fighting ingredients you find in store-bought products (e.g. salicylcic acid or benzoyl peroxide). Within just 3 weeks I started to see results from the Curology treatment plan! I haven't seen my skin so even-toned, smooth, and breakout-free since before puberty. This stuff is such a life-changer. For the first time in 12 years I feel comfortable not wearing makeup in public. My one and only complaint is that I usually run out of one bottle before receiving my next shipment. However, I usually only run out 2 days prior to the shipment.”

Helpful Report

Posted 4 years ago

Hi Jasmine, This is amazing to hear! I hope you continue having an amazing skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“So disappointing. I could actually see my skin clearing up the moment I stopped using this product. Do yourself a favor and just see a dermatologist because this stuff doesn’t work.”

Helpful Report

Posted 4 years ago

Hi L.C, I'm so sorry that you weren't happy with your Curology results! I understand how frustrating that must be. While we work for many, Curology might not be the best fit for everyone. I'm glad your skin cleared up, and I'm once again I'm sorry that you didn't get results you wanted! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I did not remember signing up for an automatic renewal of my curology subscription and when they took money out of my account I was shocked waking up. I emailed their customer support at 7 in the morning asking to cancel the order. At 5 PM the order had shipped and was on its way and an email followed with a customer service representative telling me there was nothing they could do. This being my third curology order, the past two took days to ship so I believe this was intentional. What everybody says about the amount not lasting the full month is entirely true and a two-month bottle lasted me a month being frugal. Very disappointed in the ethics displayed by this company.”

Helpful Report

Posted 4 years ago

Hi Breanna, So sorry to hear that you were less than satisfied. Curology is a subscription service which is why we do have you select a plan for going forward after your trial. We also require a 48 hour notice to cancel postpone a shipment (as once it starts processing, we cannot reverse it!). We also try to be very transparent about the amount in the bottles and share that amount on the outside of every product. With that said, I really do appreciate this feedback and will be sending it to our team! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Not worth it! I’ve been using curology for abt 3 months now and I’ve notice there’s glass like shards in the customized cream bottle (both free trial and monthly package). They would show up after using it for 2-3 weeks and I’m pretty sure it not part of exfoliation or whatsoever. The particles are transparent and pretty sharp, they’re big enough to be felt scraping on my face.”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know about the consistency of your formula, and I'm so sorry you're experiencing this! At times, components of the formula may undergo crystallization due to external factors, and this may be the case with your bottle. Please reach out to your Curology medical provider about this. They will be able to offer a more detailed explanation and provide you with next steps. 💜 Best, Victoria @ The Team @ Curology

Posted 4 years ago

“I’ve been using Curology for a year now and my skin has got much better over time. I was having breakouts on my cheeks and forehead and dealing with old acne scars as well. I kept my Curology skin advisor updated with pictures over time and we tried different formulas until I got really close to the results I wanted. I love this product and it has saved my skin. Thank you Curology. 💜”

Helpful Report

Posted 4 years ago

Hey Raha, SO glad that Curology's has helped you with your stubborn acne! Also, thank you so much for being patient until you found the formula that was right for you! I hope you continue having an amazing skincare journey! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I recently purchased this product. The product itself is good. But the company's business practices are dishonest. They sell their products in increments in 30-day and 60-day supplies. If you follow the usage instruction the product should last 30 or 60 days depending on which product you purchase. I used their product based on their instructions. I ran out of active product a week earlier. My cleanser and cream last only 1/3 of the time. In other words, we are buying 30 and 60 day supplies, but they are sending 3 week and 6 week supplies. On their website the advertise the early renewal of their product. When I contacted them to let them know i ran out early, they told me it was based on my usage. If my usage is in accord with their instructions I shouldn't have run out early. In other words, they sell you one thing, but send you something else to artificially increase their sales. This is wrong and may be fraud on the consumer. It is very unfortunate because the product is decent, but I cannot purchase product from a company that takes advantage of its customers.”

Helpful Report

Posted 4 years ago

Hi! We do display the amount of product in all our bottles on the outside - and fill them accordingly. That said, everyone uses a different amount and might run out in various timeframes. I’m sorry to hear that yours ran out early, but we are honestly not attempting to deceive our consumers. If you have any other questions about this you can always follow up with our support team or your provider directly! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“My skin started improving right away! Also love how the products never make my skin feel like it burns. It’s amazing to see the 1 year progress”

Helpful Report

Posted 4 years ago

Hi Savannah, That's great to hear, I hope you continue having an amazing skincare journey! Keep glowing, and thank you for choosing us. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Changed my skin almost instantly & honestly it’s been amazing ever since! OBSESSED”

Helpful Report

Posted 4 years ago

Hi, I'm so glad that you've been loving Curology! I hope you continue having an amazing skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I've been using Curology for almost a year now and my skin has progressively gotten worse over the course of use. When I first started Curology I had an occasional acne bump every now and again but now I have horrible angry red acne all over my cheeks. Even after a formula change it did nothing. The percentages of the prescriptions just are not high enough to help my skin.”

Helpful Report

Posted 4 years ago

Hi Chelsey, I'm so sorry that you haven't had success with your formulas! Sometimes it takes more than one try to get a formula right. I'd recommend contacting your provider again and seeing if they could change your formula once more. I sincerely hope you find a solution that works for you. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“1st affordable acne treatment that actually works! I never had terrible acne but the more I got into fitness the more I started to get acne. I got it on my face near my hair, under my chin, the occasional forehead, in between my boobs and on my back. I thought I’d give this a try since it was a free trial... I mean why not right? This honestly works! I’ll admit I was skeptical that the size of the bottles would last but I just got a notification that another box is on the way and I haven’t even opened the other box 😳 I use this every day! 2 pumps of the acne treatment 1 pump if the moisturizer and obviously the face wash. I couldn’t believe how fast it worked too! I noticed a difference in just a week! It’s ALSO helping with wearing a mask. I’m avoiding new acne when wearing a mask at work 30 or so hours a week! I NEVER write reviews but this one deserves it!! I’m sorry I didn’t take pictures to show and I regret that. They emailed me asking for updates and I just didn’t care to do it but now I wish I did because I look and feel amazing!”

Helpful Report

Posted 4 years ago

Hi Jordyn, I'm SO glad Curology helped clear your acne, and we really appreciate the great review! 💜 I hope you continue to have an amazing skincare journey. Best, Victoria & The Team @ Curology

Posted 4 years ago

“For years I have struggled with acne, acne scars. Being in high school I feel like it draws a lot of attention. it has taken a lot for me to feel comfortable in my own skin. I got bullied a lot and I would avoid going out as much as possible. My sister had cleared her skin almost instantly after using curology and told me i needed to give it a try. When i first ordered I was unsure. After just 1 month I saw so many differences in my skin. I am so happy! This is one of the only products i can think of that does what it says it will 🖤”

Helpful Report

Posted 4 years ago

Hi Luna, I"m SO sorry that you've had to deal with that, no one should be bullied or made to feel uncomfortable in their skin. I'm so glad Curology has been helping! I hope you continue having an amazing skincare journey, and thank you for choosing us for it. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I LOVE Curology. After seeing so many ads for it on YouTube, Instagram, or any other social media platform, you’d think it wasn’t anything special. But it really is. A year ago I started my skin care journey and nothing really worked for me. My skin wouldn’t clear up it would pretty much stay the same for the most part. But after finding Curology my skin has changed dramatically. When I look at pictures of me before using the product, I’m like “my skin was THAT bad”. Truthfully, this product had changed not only my skin, but my confidence as well. I never cared too much about my skin until it got BAD. A lot of acne scarring and textured skin. But after about 3-4 months of consistent use, my skin is getting so much better. I still have a few dark spots, but almost NO texture at all. I love this product and I’m so glad I began using it. It’s not like other brands because it’s for you and you only. It does what you want it to. The quiz and photos you provide them really help you get what you want out of the treatment. I 100% recommended this product to anyone struggling with acne, skin texture, or dark spots!”

Helpful Report

Posted 4 years ago

Hi, I'm SO glad you decided to give us a chance, and that you've seen such great results! I hope you continue having an AMAZING skincare journey, and thank you so much for spreading the word. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I decided to give curology a try and i am SO happy i did. This is truly the only thing that has helped my skin. I noticed a difference the day i started using it. I used to get big and painful boils, and those are no more! I had one when i first started curology and it shrunk it in a day 🤯 my first month ran out a few days before my new bottle came (not curologys fault, it was delayed by ups) and i noticed my acne flare up right away, but the second i started using it again, it shrunk it right away. I have also had very oily skin my whole life, and this has helped make it less oily. So many good things to say! I love that i am paired with an actual dermatologist, so if i have issues, i have someone to go to to change my formula!”

Helpful Report

Posted 4 years ago

Hi, I'm SO happy Curology has helped clear your skin! Continue having an amazing skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

Curology is rated 4.3 based on 1,356 reviews