Curology Reviews

Name: Curology
Rating: 4.31

4.3 Rating 1,356 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My skin has never been as clear (and remained clear for more than a few days) as now. My acne scars & dark spots barely show, my skin is dewey & hydrated without feeling too oily. The few pimples I get stay small and disappear quickly. I cannot recommend Curology more!”

Helpful Report

Posted 4 years ago

Hi Sofia, That's amazing to hear. Thank you for the great review, keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Chirology has completely transformed my skin because at first I was a little bit skeptical about it and I was thinking all this probably won’t work for my skin but as I kept on using it correctly I noticed a huge difference in my skin texture the way it looks and how it’s cleared up all in one months and I’m so excited to use it again”

Helpful Report

Posted 4 years ago

Hi, I'm so glad you decided to give us a chance even though you were skeptical. I hope you continue having an amazing journey, we're so excited to see your results! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“this face wash sucks and broke my ENTIRE face out and made it so much worse than what it actually was. This actually deserves no stars.”

Helpful Report

Posted 4 years ago

Hi Hailie, I'm SO sorry that our cleanser did not work for your skin! Our cleanser is formulated to be sensitive skin safe, but each person's skin varies and what may work for one person, may not work for another. Please feel free to reach out to your provider if you have any questions or concerns about any products, as they'll be more than happy to offer suggestions and answer any questions that you might have. I hope you find something that does work for you! Best, Victoria & The Team @ Curology

Posted 4 years ago

“It’s giving me a hard time canceling my subscription”

Helpful Report

Posted 4 years ago

Hi, So sorry you've had trouble cancelling your subscription! Please contact our support team at support@curology.com so that they can assist you. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I wanted to start using curology. However, once I created an account, sent my photos for the free trial I STILL haven’t heard from them for a whole week, no contact about my treatment plan, nothing. Now I cannot log back into my account with my email and password because it keeps saying “oops wrong email/password.” Now I cannot cancel my subscription.”

Helpful Report

Posted 4 years ago

Hi, I'm SO sorry you've been having issues logging into your account! Please contact our Support Team at support@curology.com and they'll be more than happy to look into this. Best, Victoria & The Team @ Curology

Posted 4 years ago

“My skin was very oily and basically zit city on my forehead. i was so self conscious about my forehead and i would constantly degrade myself because of it. I genuinely tried everything, and no brands worked! no matter how hard i tried nothing would make them go away. i was scrolling through IG one day, and found curology on my page. i instantly took the test and bought my first sample size. after the sample size came, believe it or not i already saw a difference. it took about 5-6 months for my skin to become COMPLETELY clear, but the differences started right when the medication hit my face. my skin today has never been more soft, clear, and glowing. curology saved my life and i will stand by that for the rest of my life. i'm currently on package 3 or 4 and i'm so happy i found out about this. it's also so easy to get your new medication because the amount they give you is perfect for two months! i definitely recommend and it's definitely worth it!”

Helpful Report

Posted 4 years ago

Hi Chloe, I'm SO glad that you found us, and that Curology has helped clear your skin! Thank you so much for choosing us for your skincare journey! Keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I started it with maybe 5 regular zits and one or two cystic pustules.. when I quit using it at week 8 it had made it worse! My entire jawline & cheeks where covered, and it was all cystic and painful! I asked my provider Jamie, to change formula and her response was this is normal, keep pushing through 😳 I really don’t think so. I’ve never had cystic acne til I turned 34, and since using curology that’s all I get now!”

Helpful Report

Posted 4 years ago

Hi, I'm SO sorry you've been going through a purging phase, I understand how frustrating it must be! It is true, it can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. If you'd like, you can read up on purging here: https://curology.com/guides/skincare/purging/ If you have any more questions, please feel free to reach out to your Medical Provider, they'll be more than happy to answer them! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Its been 1 year since I stopped using curology still I have the marks and the patches caused by it. I tried everything but dont know how to get rid of them. I regret using curology”

Helpful Report

Posted 4 years ago

Hi, While Curology works for many, we do understand that Curology might not work for everyone. I'm SO sorry to hear it didn't work for you. I sincerely hope you do find something that works for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Customer service is awful. You can’t call anyone and email response took 5 days. Their formula didn’t nothing for me. It was simply a waste of money.”

Helpful Report

Posted 4 years ago

Hi Martha, I'm so sorry about your experience with Curology! Our Support Team tries their best to answer as quickly as possible, but unfortunately we temporarily had some delays due to the current climate. We typically try our best to respond within 72 hours. I sincerely apologize for the wait, and I do hope you find something that works for you! I'll bring your feedback back to the team. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I have tried so many products and this product is AMAZING!!!!! I have been using since the end of March and this has been such a life changer I have felt more comfortable without wearing makeup skin is definitely GLOWING!!!!!💕💕💕will continue recommending to everyone thanks CUROLOGY 🙏💕”

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Posted 4 years ago

Hi Aly, I'm SO glad that you have your GLOW back! It's great to hear that you feel more comfortable now! Keep on GLOWING! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I have used every acne product, gone to the dermatologist and used topical treatment, and took medication for my acne and NOTHING WORKED. I was fed up with it about a year ago and decided to try Curology assuming it was going to be a let down once again... but I was so wrong. I cannot speak highly enough of this company and their products. My skin has never looked and felt this good consistently! I am so thankful for Curology and all it has done for me!”

Helpful Report

Posted 4 years ago

Hi Shelby, Thank you SO much for sharing your story! I understand how frustrating it could be trying to figure out what works for your skin so I'm SO glad that Curology worked for you. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“My skin peeled for weeks, the customer care doesn't respond, the doctor assigned to u doesn't know bs. I kept uploading pictures, no response. The product is bad, not suited for Indian skins at least. My friend for the same results, doin peeled, so so so sensitive to touch, even putting moisturizer stings like anything.”

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Posted 4 years ago

“I have only been using curology for About 2 weeks now and I’m starting to see some improvement. My dark spots and acne scars are starting to fade and my face has a brighter appearance. It is targeting all of my concerns. I am so exited! I have been suffering from hormonal acne after being on birth control for 8 years then not getting back on after having my kids. I have been trying to find a solution to my breakouts for over 4 years now. I researched curology and was very skeptical at first. But I figured what do I have to lose at this point. 2 weeks in and seeing some improvement gives me hope that I have found something that really works! Thank you curology”

Helpful Report

Posted 4 years ago

Hi Ashley! That's SO good to hear! We're so glad that you chose us on your skincare journey. Keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I found curology as an ad on my IG feed one day in 2018 around the time I’ve been doing lots of research to find the best product to clear up my horrible acne breakouts. I believe my acne was a result of stress and my living environment and every OTC treatment I’ve been trying at the time were not helping clear my skin up whatsoever. After 4 months on my personalized Curology treatment, my skin was cleared up! I just had hyperpigmentation but 4 months was a lot shorter than I could’ve imagined. I have kept the same formula over the past two years of using it and of course I’ll get hormonal breakouts when my period is about to start but I still use it every single night and my skin has never returned to the way it was before. 10/10 recommending because it is personalized and catered specifically to your skin. The communication I’ve ever had to make was answered nicely and effectively.”

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Posted 4 years ago

Hi Helen! Thanks so much for the glowing review! We're SO glad that Curology has been working so well for you. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I love curology I’ve been using it for a year now and at first I was hesitant. But I notice results right away. It’s a little pricey but it lasts me a while each shipment plus it’s cheaper and easier then the dermatologist I went to.”

Helpful Report

Posted 4 years ago

Hi Grace! We're SO glad that you decided to give us a shot! Thank you for choosing us on your skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“My acne when starting this product was mild. After spending 6 months on this product my acne became severe and cystic. When reaching out to the provider and changing formulas, my skin only continued getting worse. I followed all of the instructions they gave me and still saw absolutely no positive results. When I cancelled my subscription, they still charged me for the bottle that was about to ship and would not cancel it or accept returns. You're better off going to a regular dermatologist. Save your skin and your money.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to about your experience with Curology! I understand how frustrating that can be. Unfortunately, due to the prescription nature of the products, we do not accept returns once the bottles ship out. However, if you cancel up to 48 before your bottle is scheduled to ship, we will not charge your card or ship a new bottle. While Curology works for many, we know that Curology might not be the right product for everyone. I sincerely hope you find something that is the right fit for you, and once again I sincerely apologize for your experience! I would like to bring your feedback back to our team so that we can improve our shipping processes moving forward. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“There was no check in over email to me to ask how the product was working or if there was anything that needed to be changed before just shipping me $60 box in the middle of the free trial.”

Helpful Report

Posted 4 years ago

Hi Cassie! We send your first subscription box in time for it to arrive at the end of your trial, so there is no gap in treatment time! You can always postpone your shipment if you don't need it as soon. If you'd like to start a consultation with your medical provider, after logging in the home page, go to the middle right of the page and, click on "Message Provider" and then click on "Start a Consultation". I hope this helps! If you have any more questions, please don't hesitate to reach out to support at support@curology.com. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Curology has truly changed my life! At 23 years old I suddenly started getting terrible acne. My cheeks became so inflamed and had large cystic acne completely covering them. I couldn't lay with my cheek on my pillow without being in pain and cried when I had to leave the house. I saw my doctor and they wrote me a prescription for a gel that was over $50 a month (with insurance) and I saw zero improvement. A friend told me about Curology and I don't think I will ever stop using it! I get the bigger bottle and spend $40 every 2 months- a great deal for a custom prescription formula. My dermatologist at Curology seemed truly invested in getting my healthy skin and confidence back. I will say, it really takes time to work. You have to be patient! Stay in contact with your doctor and send pictures often so you can get the best results. Highly suggest for every person on a skincare journey!”

Helpful Report

Posted 4 years ago

HI Brooke! Thank you SO much for giving us a chance, we're so glad Curology has been working so well for you! Continue having an amazing journey. 💜 Best, Victoria @ The Team @ Curology

Posted 4 years ago

“I got curology as a replacement to my usual prescribed creams from my dermatologist, which weren’t doing much for my hormonal acne anymore. Curology is aimed to dry out your acne, plus the most basic and least helpful face wash and moisturizer come with it that made me break out pretty bad. Honestly curology can initially work for people who have never had a set routine and a prescribed facial cream, but as someone who has used creams and stuck to a routine for a decade, this stuff was just a cheaper quality alternative to my usual products and it was detrimental to my skin. After I stopped using curology I met with a skin esthetician that recommended all natural washes and serums for my skin that was aimed to repair it, not dry it out. My skin has never been better!! Seriously, if you are using curology and have already worked with dermatologists and prescriptions in the past, this isn’t anything new and it’s not going to fix your skin. Do yourself a favor and look into high end skincare washes and serums that have gentle acids, lipids, and vitamin C. And wear a good sunscreen everyday, that alone will do more good than these products.”

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Posted 4 years ago

Hi, I'm sorry to hear that Curology didn't work for you! I understand how frustrating that can be. While Curology works for many, it may not be the best fit for everyone. I'm so glad that you found something that does work for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I’ve struggled with acne my entire life. I was on accutane 2xs (once in high school and the other in college). I began breaking out at 30yrs old again and tried Curology because a friend of mine recommended it and honestly, WOW! I never really thought the simplicity of this product would actually work for me. My skin has truly gotten so much more clear and I am feeling confident without makeup again. I would absolutely recommend this product to anyone with acne prone/sensitive skin. It worked amazing for me and now I even have my boyfriend using it. He is not the kind of guy who really cares for skincare and he is even loving it so much we are setting him up with his own account! In a nutshell, THIS PRODUCT WORKS. The customer service is fantastic and I really feel as if the Derm responses were proactive in getting me to my desired skin goals. They never missed a shipment in the past year and they are always on top of their web content and helping me learn more about what is best for my skin. Thank you Curology for my new clear skin! :)”

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Posted 4 years ago

Hi Megan, This makes us so happy to hear! We're so glad that Curology has worked so well for you, and that you've even had your boyfriend try it. Continue having an awesome skincare journey, and thank you for choosing us for it!💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

Curology is rated 4.3 based on 1,356 reviews