Curology Reviews

Name: Curology
Rating: 4.31

4.3 Rating 1,356 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

hello@curology.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to cancel my subscription. The formula didnt work well at all it didnt heal my dark spots even a little and the cleanser didnt remove my makeup at all. The only good thing is the moisturizer. I wanted a simpler routine but im going back to my 10 step korean routine + bennonite clay mask. I did it for 1 week and I saw results already. My skin is less dry i have less small bumps and less big ones. I have pcos and i have a medium skin tone(poc)so my spots get dark on my lighter skin. They feel prominent if i dont care for it. The "10 step"(not 10 every day moat days its 6) really helps my dark spots and i have less ingrown hairs.(exfoliating once or twice a week and using Bha and aha niacinamide vit c msm retinol and tea tree oil serum). I appreciate the free trial but its not for me. Sure it can help others. Im just going to stick to the Korean method.”

Helpful Report

Posted 3 years ago

Hi, Thank you for giving Curology a chance! I'm SO sorry to hear that you didn't have the results you wanted; I understand how frustrating that might be. While Curology works for many, we do understand that Curology might not work for everyone. However, I am glad that you found something that does work for you! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“It started working for a while but now my face is starting to break out again. Especially my chin which is unusual for me. Not only that, but the acne on my shoulders hasn’t really changed since I started using curology.”

Helpful Report

Posted 3 years ago

Hi, I'm glad Curology started working, but I'm SO sorry that you've started breaking out again. I'd recommend checking in with your Curology provider as they're there to help - sometimes you need a formula change, or they offer other suggestions that can help! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“No complaints since I’ve started using Curology. Love that they offer a free trial to get started. My subscription is easy to manage and they leave you alone unless you need them. My skin isn’t perfect, but has shown healthy improvement and I am very pleased with my subscription.”

Helpful Report

Posted 3 years ago

Hi, We're SO glad that you have been seeing improvements in your skin. I hope you continue having an amazing skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“They are not replying to you normal. And they don't give you back your money! And I'm very frustrated with their product they overcharged me twice this month. And never delivered more then 1 small spot patches, and I didn't ask them for a second formula and they sent it and it cost me another $24.90 this is insane!!!! They are liars and not reliable.”

Helpful Report

Posted 3 years ago

Hi Sam, I'm SO sorry that you have been frustrated with your Curology experience. Curology is a subscription service, and I'm SO sorry if that was unclear upon sign up. If you are having trouble canceling, I'd recommend reaching out to our Customer Success Team at hello@curology.com, as they will be more than happy to help. Hope this helps! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“been using curology for a couple years now and i absolutely love it. its the only thing that has ever helped my skin and they did wonders to help me when i moved states and my skin teacted differently to the lack of humidity. also when i had moved houses i changed my address on usps, but not in my curology settings, so 2 of my shipments had gone to the wrong address. when i contacted them, they were nothing short of angels and sent me a replacement bottle immediately and made my next shipment free. this is why i would and do recommend curology to all my friends.”

Helpful Report

Posted 3 years ago

Hi Lainie, Thank you SO much for sharing your Curology experience with us. I hope you continue seeing the results you wish to see and thank you for choosing us for your skincare journey! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“I love how you can change the delivery date on your order to make it more convenient for you and your schedule. The delivery always comes on time if not sooner. The service is very good if you email a guest ion they always respond. In my opinion the price is very affordable.”

Helpful Report

Posted 3 years ago

Hi Elissa, I'm SO glad you've been Curology! Thank you for choosing us for your skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“I am so pleased with this system. The initial quiz was in depth and easy. I was so into skincare and thought I knew what my skin needed without seeing the best results. Curology set me up with my own formula with ingredients I had never thought to try. It’s been working great! I have stopped buying all other skincare and just stick to this which makes it super easy (and saves space ;) I use the cleanser moisturizer and serum everyday and it’s left my skin so soft, pore less, and clear. I still get some hormonal breakouts during that time of the month, and I use the emergency patches for those. Kinda gross but kinda fun to see what they pull out! Overall I’ve been very impressed, I am excited to continue this system!”

Helpful Report

Posted 3 years ago

Hi, Thank you SO much for sharing your Curology journey with us! Hope you continue having an amazing one. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“Curolgy has helped my acne scars and my acne I was so insecure about my acne and being around people and looking back at old pictures of my acne I see a huge difference I just hope curolgy continues to help my skin so I can reach my skincare goals and have clear skin!!!”

Helpful Report

Posted 3 years ago

Hi Marisa, I'm glad Curology has helped clear your skin! I hope your skincare journey continues to be be an amazing one. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“Before I started using Curology I had so many acne scars and I was so embarrassed of my skin. Now all of my acne scars are gone after I used Curology for the first few weeks. I haven’t had any breakouts in a while! My skin looks and feels a lot better and I definitely recommend it.”

Helpful Report

Posted 3 years ago

Hi, I'm SO glad that Curology has helped clear your skin! Thank you for choosing us for your skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“I started using this product and it didn't work for me. Canceled it but they sent me another package. Word to others...this is what they said. " All cancelations or adjustments are to be made at least 2 days prior to cancellation. I was right on time but they would not let me return the other products on top of the other products that i did not use. * just be aware prior to joining this.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear about this! Our customer success team can be reached via email at (hello@curology.com) our team responds to all emails within 24-78 hours 💜 Please let us know what email you used so we can get in touch with our team! Best, Victoria & The Team @ Curology

Posted 3 years ago

“Curology has had me crying for the past 4 days, they charged $86 of my bills money. I cancelled subscription for sure and reached out days ago about a refund (as per their support article) and still no response. It isn’t fair that they tell you to email about the refund and the company ignores and still takes your money even though I’m not getting the product.”

Helpful Report

Posted 3 years ago

Hi Philecia, I'm SO sorry you've had trouble canceling! Our Customer Sucess Team typically responds within 48 hours (during business days), but please let me know if it takes longer. Do you mind providing your email so we can look into this for you? 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“Curology is an acne product that works so much better than anything I've ever tried before. It is so nice being able to actually have some thing that's prescribed for my own skin along with someone actually making it for me. I could tell instantly once I started using those that my face felt different it even started like feeling better. I have seen a huge change with just my face with how much acne there is I also had back acne and that has cleared up so much because of what they prescribed me and what they're able to help me with. 10/10 best thing I've ever used!”

Helpful Report

Posted 3 years ago

Hi Izzy, I'm SO glad that you've been seeing results with Curology and thank you SO much for choosing us for your skincare journey. Hope it continues to be an amazing one! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“The product they recommended are great”

Helpful Report

Posted 3 years ago

Hi, I'm SO glad you've been enjoying our recommendations! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“They charge your card random amount and don’t do refunds and have no phone number to contact them, it’s a scam don’t do it!!!!”

Helpful Report

Posted 3 years ago

Hi, I'm SO sorry about your frustrations! Curology is a subscription service, and your account does remain active after your free trial. This means unless you cancel, you will be shipped products and charged depending upon what you signed up for during your free trial. I'm SO sorry if this wasn't clear upon sign up! If you have any questions or need help canceling; I'd recommend reaching out to our Customer Sucess Team at hello@curology.com, as they'd be more than happy to help. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“I am very happy with curology, it had made my skin so much less oily and I am not developing new pimples. Hope that my 4th month clears all my acne! Love”

Helpful Report

Posted 3 years ago

Hi, Thank you for sharing your Curology experience! I hope it continues to be an amazing one. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“Curology sends out a package once a month which is percfetct timing because it always shows up when I'm running out of formula. The service is incredible! The people are so nice and they get their work done quick and efficiently.”

Helpful Report

Posted 3 years ago

Hi, This makes us SO happy to hear! Keep glowing 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“I am seeing a difference in my face”

Helpful Report

Posted 3 years ago

Hi Fatima, This makes us SO happy to hear! I hope you continue having an amazing skincare journey. 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

“Curology is amazing!!! I didn’t have severe acne before purchasing it, but I had small bumps all over my forehead and also random acne that would pop up all the time. After using Curology, my face smoothed out completely, and I also rarely, if ever, get acne. I feel so confident wearing little to no makeup! I would highly recommend it!!!”

Helpful Report

Posted 3 years ago

“As an influencer my face is always on camera. I always had anxiety and stress over showing my acne covered face on insta or TikTok. But thanks to curology I don't have to worry about that. I just wake up wash my face. use my formula and boom, my face is clear. The price is just right for how great the product is, and the costumer service is fricking spectacular. I could be happier thanks to curology, if your a teen (and a lazy one like myself) this is just what you need. Easy, simple, reasonably priced, and it works. It's that simple.”

Helpful Report

Posted 3 years ago

“Finally I found a product that work for me, curology is amazing on my skin, I fell more confident now, thank you curology”

Helpful Report

Posted 3 years ago

Hi, Thank you SO much for sharing your Curology experience. We're so happy that Curology helped you feel more confident, keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 3 years ago

Curology is rated 4.3 based on 1,356 reviews