Curology Reviews

Name: Curology
Rating: 4.31

4.3 Rating 1,356 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I have been using curology for almost a month now and I went from just a few acne pimple pimples on my skin to my whole chin being infected! I understand the purge method, but I am scared this damage could be irreversible and I am not sure if I should continue because I am so deep in, or just quit before it gets even worse. Like does purging really last a month Straight? Or does my skin not like curology?”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry, I understand how frustrating it can be! It is true, a purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. If you have any questions, please do not hesitate to reach out to your provider, they'll be more than happy to answer your questions. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Scarred my skin. Made me look like I have chicken pox.”

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Posted 4 years ago

Hi, we are SO sorry to hear that! Results do vary and Curology may not work for everyone. We truly hope that you find a routine that works for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“The product is okay...NOT GREAT by any means. But what I disliked most is that they ship you new product without letting you know first. So if you haven’t finished the product then they up and charge you for more without ever letting you know. I contacted customer service about this and they told me I didn’t opt in to text alerts. Looked and looked and never even found that option. Anyway who cares If I didn’t opt in to text alerts. They should have told me period. I contacted them as within minutes of seeing that charge and hours before they even responded the order had shipped. Then they tell me oh nothing can be done, and you can’t return either. Very unhappy.”

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Posted 4 years ago

Hi, So sorry you've had trouble with your shipment, I understand how frustrating that might be! If you log into your account on the front page and then click on shipments from the dropdown method, it should show you the frequency of shipments, the address the shipment will be sent to, and when your next set will be shipped out. You can edit all of those from that page. As for messaging, if you go select "account details from the dropdown page on the first page, under your contact info there is a portion that says "Text Message Preferences" and you can get alerted there. Here is the guide we have on shipments: https://support.curology.com/article/70-shipping-basics Unfortunately, due to the prescription nature of the products, we cannot accept returns after the product is sent out, but if you cancel 48 hours before shipment, your order will not be sent out. I would like to give this feedback to our team so we can improve our shipment process, and again I sincerely apologize for the confusion. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I had acne on the sides of my face so I decided to try curology out. After several weeks I started breaking out all over my face... I told the Curology dermatologist And she said i was purging, so I waited a while longer to see if my skin would get better but it only got worse and worse, I told her that and she didn’t do anything after I tried contacting her. I cancelled my subscription and started using Dr bronners Castile soap on my face and cerave moisturizer, and my skin has never been better. I wouldn’t say I don’t Recommend because It could be different for you but I did not like my experience with curology.”

Helpful Report

Posted 4 years ago

Hi Emily, I'm so sorry about your experience with Curology, I understand how frustrating it can be! It is true, a purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. While Curology works for many, it may not work for everyone. However, I'm so glad that you found something that does work for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“i had a good experience with the initial test kit but when I ordered my full bottle I never received it, no shipping email, no delivery email, no product, however $39.99 was taken from my account. i emailed the team multiple times but no response. that's one way to lose a customer :@”

Helpful Report

Posted 4 years ago

Hi Raisaa, I'm so sorry that your package did not arrive. You can always access your account at curology.com, it should have the shipping details there. You should have also received a confirmation email for your order as well. Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I'm sorry that you have no yet received a response. I have forwarded your email to our team in order to expedite this. I apologize again, and our team will work to get this resolved. Best, Victoria & The Team @ Curology

Posted 4 years ago

“After being disappointed by many, many drugstore face washes (and even some prescription topical creams), I finally decided to try curology & it has really brought back a lot of my self esteem that I didn’t even realize I had lost. I’ve been suffering from pretty bad breakouts for a few years now & had acne scars left on my cheeks; with curology I've seen a large improvement on not only breakouts but also on the redness and scarring on my face. My skin looks a lot happier & healthier and my tone is a lot more even now💖”

Helpful Report

Posted 4 years ago

Hi Stormy! Thank you so much for sharing. We are so happy to be a part of your skincare journey, and I'm so glad that Curology has brought back your confidence. Keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I had breakouts all the time and once I started curology I didn’t really notice any different but I haven’t had a breakout or any cystic acne in two months now! My redness has evened out and my skin has a new flawless glow to it! Curology really saved my life💕”

Helpful Report

Posted 4 years ago

Hi, I'm so glad that Curology helped you clear your skin! Thank you so much for choosing us for your skincare journey. Keep glowing! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I ordered the free trial for 4.95 and I was super excited. I have been having trouble with my skin for about a year now and it is really weird because I am in my twenties and I never had this bad of skin problems before, anyways I have tried it for over a month and my skin is SO MUCH WORSE!!!! I tried contacting the person who was in charge of my order and they never got back to me and they said just wait it will work eventually........ I DO NOT RECOMMEND THIS PRODUCT OR THE COMPANY!!!! SOOO BAD!!!”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry you've had issues with your skin as well as trouble reaching your provider. We try our best to respond within 48 hours. A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. However, if you're still looking to cancel, feel free to reach out to the support and they will be able to assist you. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I ordered the free trial and I was so happy about all it would come with- 4 dollars for a cleanser, moisturizer and need specific cream? what a steal.... assuming id get my package! The package 'arrived' at my house 2 days ago, but I never actually got it. I was originally given a tracking number, but now its nowhere to be found- why? why is the website designed that as soon as i "get" my package, I can't access a tracking number? wouldn't that be when it's most relevant to me, in case it gets lost? I went to call curology, but they apparently don't have a phone number- kind of not happy about that either, but at least they had an email/chat that they rapidly respond to... except I never got a response? You would think if there is no number they can at least be diligent in replying. In theory, the company sounds great, which is the two stars- its a good deal, and if it worked well for the first month, I would stick with them. Except I don't have anything to try it out with, and the customer support is clearly underdeveloped, 72 hours of waiting is enough time for the package to be long gone. If i get a response soon, and my package actually arrives, ill update my review- but for now, I would not recommend .”

Helpful Report

Posted 4 years ago

Hey Sarah! I'm so sorry that your package did not arrive. Your tracking number, the one sent via email, should stay the same from beginning to end. You can always access your account at curology.com. Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I apologize again, and our team will work to get this resolved. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I love love love it! Only complaint I have is that the bottles are expensive for such a little dose. Everytime I finish a bottle I open it to get the left over product. But when you open it you can see how little product is put inside the bottles. The bottles look big for what’s being offered. I really wish and would love if that would be improved. I’m very disappointed in paying 30$ each month just for such a little dose of the product it’s just expensive. The bottle is deceiving.”

Helpful Report

Posted 4 years ago

Hi, So glad you've been liking Curology so far! :) We try to be transparent about the size of our bottles and the design. Our bottles were made to keep your prescription ingredients inside as fresh as possible (this means not allowing them to be exposed to excess light). Our 1-month bottle holds 12mL and our 2-moth bottle holds 24mL. If you'd want to learn more about the bottle, feel free to check out our article! https://support.curology.com/article/80-curology-bottles I'll also be taking your feedback back to the team to review! Keep glowing 💜 Best, Victoria @ The Team @ Curology

Posted 4 years ago

“I’m LOVING this and I’ve only been using curology for 3 weeks. I have very hormonal acne and have been struggling to find a solution since I was 14, and I am now 23. I started seeing results in about a week, all of my usual bigger/medium pimples were no longer appearing!! The first week I had some very tiny whiteheads appear but that only last a few days. The products never irritated my skin! Right now, I have no blemishes on my skin and it’s the week before period (the worst time for my skin) !!! It feels so amazing to be able to look in the mirror and not have the insecurity of worrying about blemishes. The routine is also so simple to follow I love that the cream is applied at night! Hoping this continues! 10/10”

Helpful Report

Posted 4 years ago

Hi Jess, Thank you so much for the kind words. We're so glad that Curology has helped you gain your confidence back, and we're honored that you chose us for your skincare journey! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“They will charge you even after canceling!”

Helpful Report

Posted 4 years ago

Hi, So sorry to hear that you've had an issue with this! Please reach out to our support team at support@curology.com and they'll be more than happy to look into this! Best, Victoria & The Team @ Curology

Posted 4 years ago

“Honestly, amazed. I have had bad hormonal acne because of birth control and i've only been using Curology for around 2 weeks and no new breakouts. ALL my pimples are almost dried up and my skin tone looks much more even. I hope it only gets better from here. Can't wait to see what my skin looks like in a month or two. I say you give it a try. Just because it didn't work out for someone else doesn't mean it won't work for you.”

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Posted 4 years ago

Hi Giselle, Thanks so much for the glowing review! We're so glad you chose us for your skincare journey! We can't wait to see it either 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“This service is beyond amazing. Im 29 years old and was struggling with KP skin and acne. I started Curology TWO DAYS ago and my KP skin and acne is almost completely gone. This stuff is AMAZING. It doesn't burn your skin but reduces inflammation and acne dramatically. You want regret it!”

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Posted 4 years ago

Hi! So excited to hear that Curology was able to clear your skin! Thanks so much for the glowing review! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I wish I could give curology 0 stars. I’ve had terrible acne for 6 years, and I was finally beginning to get it under control. I had scarring and a few pimples and that’s one of the reasons why I tried curology. That was a mistake. Of course I experienced the purging, but I’ve been off Curology for four months now and my skin has progressively worsened. It’s as bad as it was 6 years ago and I’m basically back to square one. I’m very disappointed in this product and I wish I had never tried it because it absolutely ruined my skin.”

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Posted 4 years ago

Hi, So sorry to hear that Curology didn't work. I know that is so frustrating. While we work for many, Curology might not be the perfect fit for everybody. I sincerely hope you find something that does works for you! Best, Victoria & The Team @ Curology

Posted 4 years ago

“This is ducking horrible”

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Posted 4 years ago

“Absolutely the BEST product out there. As you have probably read, you submit photos + answer a few questions about your acne - making it a customized formula. I've always had acne growing up, and when i moved to NYC it got increasingly worse. I tried several different face washes, moisturizers, EVERYTHING. I tried home remedies, even down to getting an aloe plant to put on my face weekly with all products only slightly helping. I started getting large cysts on my face around my period and I was in my early 20's wondering what is going on. Ever since I tried curology (my first prescription worked WONDERS!) my face has been so clear. Not a single zit, ever. If I miss about three days straight of not using it, I gain a tiny tiny zit somewhere, and that's it. It immediately clears up when I use curology again. This has been a lifesaver, I am even posting this review after one full year of use and would recommend to everyone and anyone as it is personalized. I was always skeptical of medicinal and expensive stuff for acne, but Curology is truly a fair price and catered to you instead of everyone. I love it and will be a forever customer. THANK YOU CUROLOGY!!!”

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Posted 4 years ago

Hi Hannah! Thank you so much for sharing! We are so happy to be a part of your skincare routine. Thank you so much for choosing us on your skincare journey 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I absolutely love curology and what it's done for my skin that any other product I've tried couldn't.. My only complaint, much like other people, is that the bottle leads you to believe there is a lot more and I find I run out before my next order comes (even after using it sparingly).. also not sure about anyone else, but my treatment bottle pump constantly comes shipped broken?”

Helpful Report

Posted 4 years ago

Hi Brittney, I'm so glad Curology has helped your skin! I'm also so sorry you've had trouble with your bottles, I understand how frustrating that could be. We try to be transparent about the size of our bottles and the design. Our bottles were made to keep your prescription ingredients inside as fresh as possible. This means not allowing them to be exposed to excess light. Our 1-month bottle holds 12mL and our 2-moth bottle holds 24mL. Here's our guide on the air pump! :) https://support.curology.com/article/80-curology-bottles If you're still having trouble with your bottle, please don't hesitate to reach out to support at support@curology.com and they'll be more than happy to help you out! Keep glowing! :) Best, Victoria & The Team @ Curology

Posted 4 years ago

“Yes, it works! The formula is great, soft on my skin and my pimples were gone within a month. All fine, except for 2 things: 1.) The packaging: their packaging is large and wasteful, making it look like there is way more in the bottle than there is (classic), and 2.) It’s a scam: Upon signing up I paid for the first bottle, everything was fine. Except that I was charged twice my second bottle after 2 months (I signed up for the once every 3 months package). Upon complaining, I was told there was no refunds for the bottle and they were going to ship it anyways. So yay, I guess, the expensive bottle I couldn’t afford is on its way. The price is heightened terribly as well for what’s in the bottle too.”

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Posted 4 years ago

Hi, I'm happy to hear that Curology did work for you! I do want to address a few things: I will absolutely take your feedback to our team about waste in our packaging, and I'm glad you brought this up. We are looking for ways to become more sustainable in the future. Also, we are not looking to scam anybody. Curology is a subscription service, and we try to be upfront about this. This is why we have everyone select a subscription plan upon signup for after the trial period. We only offer one and two-month plans and do not have a three-month option. If you were charged twice for one subscription, I'm so sorry to hear that and our support team can help. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I remember how bad my skin was when my sister told me to get curology like she had. The pictures were hard to look at because of the severity of my acne. Once I started using it every night, I started to see improvements in about two weeks. So I was a little dissapointed til then but when it started working it was great. I truely do use it every day, and the moisturizer too. I can't reccomend them enough, and in no way will this review benifit me. Also cutting out dairy was also very helpful, so I would Highly reccomend trying that too.”

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Posted 4 years ago

Hi Nitsua, Thank you so much for the glowing review! We're so glad that you stuck to your formula and that you've seen improvements. We sincerely appreciate you choosing us for your skincare journey! :) Best, Victoria & The Team @ Curology

Posted 4 years ago

Curology is rated 4.3 based on 1,356 reviews